Area Vice President, Global MSPs

Job Description

The AVP – Global MSP Business, Americas is responsible for scaling and accelerating Nexthink’s Managed Service Provider (MSP) and partner-led business across the Americas. This role drives regional strategy execution, revenue growth, and operational excellence for Nexthink’s MSP ecosystem, ensuring partners successfully deliver Nexthink-powered Digital Employee Experience (DEX) outcomes to enterprise customers. This leader acts as a strategic bridge between global MSP strategy, regional partners, and enterprise customers, ensuring consistent value realization, adoption, and commercial success.

• Execute Nexthink's global MSP strategy across the Americas, building and scaling partnerships that deliver Nexthink-powered managed services
• Identify priority markets, verticals, and partner segments while collaborating with Product, Sales, and Alliances teams on go-to-market strategy
• Own revenue growth, bookings, and pipeline development for MSP and partner-led business in the Americas
• Partner with Enterprise Sales and Channel teams to co-sell, expand opportunities, and drive renewals and upsells through MSP channels
• Act as executive sponsor for strategic MSP partners and key enterprise customers, building trusted C-level relationships
• Lead executive-level escalations and position Nexthink as a business outcomes platform ensuring long-term success
• Ensure MSP partners deliver high-quality services by governing operating models, SLAs, success metrics, and reporting frameworks
• Drive adoption, usage, and measurable DEX outcomes while working with Partner Success and Services teams to improve time-to-value
• Own regional MSP business performance including revenue, margin, cost management, forecasting, budgets, and ROI tracking
• Drive scalability and operational efficiency across the partner ecosystem
• Lead and develop regional MSP Sellers, building a high-performing, collaborative team aligned with Nexthink's values
• Collaborate with Global MSP leadership and other regions to share best practices, contribute to global frameworks, and support cross-regional delivery
• Deliver on key metrics including MSP-driven ARR growth, partner performance, customer adoption, service quality, NPS/CSAT, and expansion within MSP-managed environments

• 12+ years of experience in MSP, SaaS, IT services, or digital workplace / DEX environments
• Proven leadership experience scaling MSP or partner-led businesses in the Americas
• Strong understanding of enterprise SaaS, subscription models, and partner ecosystems
• Experience working with CIOs, IT Operations, Digital Workplace, or End-User Computing teams
• Demonstrated P&L ownership and commercial leadership
• Ability to operate effectively in a fast-growing, global, matrixed organization
• Experience with DEX, IT operations analytics, observability, or digital workplace platforms
• Background working with global system integrators (GSIs) or large MSPs
• Exposure to ITSM, VMS, automation, or experience management ecosystems
• Approximately 30–40% across the Americas and occasional global travel

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus…