EPIC PB Application Analyst II

Overview

Position Summary
The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II proactively identifies opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as a technical liaison and broker of services with various vendors.

The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II demonstrates an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals.

Position
: EPIC PB Application Analyst II

Department
:
Enterprise Business Systems

Schedule
:
Full Time

• Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
• Be a team player; be flexible, friendly, congenial, and enthusiastic.
• Actively seek ways to apply technology to business processes; research and provide information on technical trends and competitors’ practices relevant to the assigned client business.
• Assess near-term needs, utilizing structured interview processes to establish business priorities.
• Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities.
• Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.
• Align with other IT functional areas to stay apprised of project status and inform customer management of progress.
• Keep the IT group’s technology and service managers aware of user issues and potential potholes, or resolve conflicts.
• Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.
• Document all aspects of the project plans (scope, definition, testing, delivery and support) and coordinate resources for successful delivery; participate in the team environment to help fulfill the department’s objectives.
• Conduct business process analyses, needs assessments, and preliminary cost versus benefit measurements; broker other IT services; communicate trends and requirements to and from customers and IT.
• Proactively identify opportunities to apply technologies to business processes and inform and advise customers on information system technologies’ functionality, costs, benefits, and implementation requirements.
• Participate in an on-call customer support rotation during normal business hours and off hours.
• Perform other duties as assigned or necessary.

• Education – Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred. EPIC Resolute PB Certification required.
• Experience – At least 2+ years of relevant experience in business systems analysis (preferably across multiple hardware and software platforms) or business unit experience working with IT in development and implementation of systems.
• Certificates, Licenses, Registrations – None required.
• Knowledge & Skills – Knowledge of the assigned business area's products and processes; strong technical communication; understanding of project management concepts; strong written and verbal communication; analytical and conceptual skills; ability to solve cross-environment problems; understanding of IT’s impact on business processes; teamwork; proficiency in Microsoft Office products.
• Epic Analysts – Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application.
• Additional Experience Desired – Experience in business process re-engineering or process improvement,…