Senior Business Analyst; French - Conversational AI

Quantiphi is an award‑winning, AI‑First digital engineering and consulting company focused on delivering high‑impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI—driving measurable outcomes at the very core of their operations.

Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting‑edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value—not just technology for technology’s sake.

Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake
, we build and deliver enterprise‑grade AI services and solutions that create real‑world impact.

We have been recognized with:

• 17x Google Cloud Partner of the Year awards in the last 8 years
• 3x AWS AI/ML award wins
• 3x NVIDIA Partner of the Year titles
• 2x Snowflake Partner of the Year awards
• Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms
• We offer first-in‑class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting‑edge Generative AI and Agentic AI accelerators
• We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023

Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!

• Collaborate with client business and IT teams to gather and document requirements for call flows, including call navigation, prompts, response handling, and error management.
• Define and document queue configurations — routing logic, agent targeting, wait time, overflow, and priority behaviors.
• Validate Agent Desktop configurations.
• Support statistics and reporting validation, ensuring accuracy across operational dashboards and reports.
• Collaborate with BI and Platform teams to define data and reporting requirements (containment, sentiment, CSAT, AHT, queue performance).
• Provide ongoing analytical insights and documentation updates during implementation.

• Strong Communication skills in English & French
• Big Query, Looker / Looker Studio, Dataflow, and Dialogflow CX console.
• Queue routing and agent configurations.
• SQL, data validation, and performance reporting.
• Understanding of Contact Center KPIs

• Make an impact at one of the world’s fastest‑growing AI‑first digital engineering companies.
• Upskill and discover your potential as you solve complex challenges in cutting‑edge areas of technology alongside passionate, talented colleagues.
• Work where innovation happens - work with disruptive innovators in a research‑focused organization with 60+ patents filed across various disciplines.
• Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.