Technical Writer

Overview

Job Description

Technical Writer 2 — Red Hat, Boston, MA. On-site or Remote. Full-time position with a salary range of $86,640.00 – $ per year. Benefits include medical, dental, vision, retirement, and PTO.

Posted 11 hours ago.

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat's offerings.
• Prioritize and deliver customer-focused documentation aligned to established processes.
• Provide feedback to other technical writers to improve the quality and consistency of our content.
• Work with quality engineering (QE) and development to improve the accuracy of your documentation.
• Address customer feedback, and promote continuous improvement of the documentation experience.
• Contribute to the achievement of team goals through completion of tasks.
• Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools.
• Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy.
• Devote time to research and increase your understanding of your product area, including AI, ML, and MLOps topics.
• Engage with upstream communities to support upstream documentation and process improvements.
• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini) for tasks such as deep research, summarizing complex technical information, drafting communications, and enhancing problem-solving efficiency across the documentation lifecycle.
• Explore and experiment with emerging AI technologies relevant to technical writing, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling to improve content quality and delivery speed.

• Experience with the software development lifecycle, including understanding the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems.
• Familiarity with structured, topic-based authoring, information architecture; experience with DITA is a big plus.
• Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments.
• Familiarity with version control systems and Git.
• Knowledgeable of Agile and rapid iteration releases.
• Demonstrated success taking accountability for project prioritization, execution, and completion.
• Knowledge of AI, ML, and MLOps concepts and technologies.
• Familiarity with upstream open source communities.

Salary
:
The salary range for this position is $86,640.00 - $. Actual offer will be based on your qualifications.

Red Hat determines compensation based on several factors including location, experience, skills, training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For Remote-US locations, the actual salary range may differ by location but will be commensurate with job duties and experience.

Red Hat is the world's leading provider of enterprise open source software solutions, with a community-powered approach to deliver Linux, cloud, container, and Kubernetes technologies. We support flexible work environments and encourage open, inclusive collaboration. We hire creative, passionate people and welcome applicants from all backgrounds.

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account for healthcare and dependent care
• Health Savings Account for high deductible plans
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave for all new parents
• Leave benefits including disability and paid family medical leave
• Additional benefits such as an employee stock purchase plan, tuition reimbursement, and more

Note: These benefits are applicable to full-time, permanent associates at Red Hat located in the United States.

Red Hat cultivates a culture of transparency, collaboration, and inclusion where ideas can come from anywhere. We strive for equal opportunity and celebrate diverse voices.

Red Hat is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other basis prohibited by law. We do not accept unsolicited resumes from recruitment agencies.