Endpoint Engineer

Looking for Senior Systems Engineer/ Endpoint Engineer

Microsoft Endpoint Configuration Manager (MECM), System Center Configuration Manager (SCCM), Intune, Mosyle, Autopilot, Service Now, WAIK, WSUS, Powershell, Windows 11, Windows 10, Windows Server, MACOS

• The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm, to include GPO policies, and desktop compliance.
• This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration and advanced troubleshooting.
• The Senior Desktop Engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users.
• Manage and maintain desktop operating systems and software applications.
• Deploy, configure, and troubleshoot desktop hardware and peripherals.
• Develop and implement desktop deployment and management processes, including imaging, software packaging, and patch management.
• Collaborate with internal teams to develop and enforce desktop security measures and policies.
• Provide technical support to end-users, addressing software and hardware-related inquiries and issues.
• Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware.
• Conduct system performance analysis and optimization to ensure the efficient operation of desktop systems.
• Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience.
• Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions.
• Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions.
• This position requires hybrid on-site presence as an essential function of the role.
• Infrastructure Management:
  Designing and maintaining desktop operating systems (Windows 11, macOS) and endpoint management environments.
• System Deployment:
  Creating and managing system images, software packaging, and automated patch management using tools like SCCM, Intune, or Jamf.
• Advanced Troubleshooting:
  Serving as the final escalation point (Tier 3 support) for complex technical issues that Level 1 and 2 technicians cannot resolve.
• Security & Compliance:
  Developing and enforcing desktop security policies, including endpoint security and vulnerability management.
• Strategic Planning:
  Leading IT projects such as enterprise-wide OS migrations, hardware refreshes, and technology evaluations.
• Leadership:
  Mentoring junior IT staff and documenting standard operating procedures (SOPs).

• Education:
  
  Most roles require a Bachelors degree in Computer Science or Information Technology, though extensive experience (typically 5+ years) is often prioritized.
• Key Technical Proficiencies:
• Management Tools: SCCM, Microsoft Intune, Active Directory, and Azure.
• Scripting:
  Power Shell or Python for automating repetitive tasks.
• OS Expertise:
  Deep knowledge of Windows 10/11 and macOS administration.
• Certifications:
  
  Common credentials include CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator Associate, and ITIL Foundation.