Senior Field Service Engineer

This role serves as a technical expert in chromatography and analytical instrumentation (GC, IC, SFC, and single/triple quad mass spectrometry), providing advanced support and driving service excellence. It acts as an escalation point for complex field issues, supports engineer training and service content validation, and contributes to pricing strategy and continuous process improvement initiatives.

• Lead all technical needs, including managing engineering service escalations, providing triage support for troubleshooting and coaching.
• Offer pricing support for service-related tasks, tools, and materials as well as advising on parts inventory needs to support budgets.
• Directly support field service teams by acting as the final point of escalation for all service events in the field, resolving complex technical issues and ensuring field service teams have the necessary support to achieve successful service outcomes.
• Perform remote and on-site troubleshooting during equipment service events, maintaining high service standards, across the Engineering Team.
• Performs planned maintenance, repairs, and other verification/qualification services on a variety of laboratory multi-vendor instruments
• Provides accurate and timely completion of service reports, expense reports and other administrative tasks.
• Communicates and escalates repair diagnostic and information with supervisor and other internal personnel to expedite repairs.
• Provides a communication link between the customer and supervisor to help ensure that effective service is provided to the customer.
• Trains and/or mentors Life Science Engineer colleagues on maintenance of HPLC/UPLC devices.

• Minimum 7 years experience with life science laboratory equipment (e.g. LC, LC/MS, GC or GC/MS Chromatography)
• Bachelor’s Degree in Chemistry, Biochemistry, Engineering or related field required