Instructional Designer

Under direction of the Training Team Lead, the Instructional Designer is responsible for training clinicians on the use of BMC information systems and the development, implementation, and maintenance of the Epic Training Program for the assigned application(s). The Instructional Designer translates workflow strategies into training scripts, works independently and on teams to coordinate training activities and develop training materials, job aids, and promotional materials for the assigned application.

This specialist works closely with clinical departments in developing training plans.

Position:
Instructional Designer

Department: EHR

Schedule:

Full Time

• Participate in workflow design and system build as the training consultant.
• Develop and maintain credibility and effective working relations with the analyst team, application user groups, Clinical Leads, and end‑user community.
• Participate in the development and maintenance of the Epic Training Program.
• Develop and maintain high quality training materials including classroom curriculum, user guides, presentations, e-Learnings and lesson plans related to their assigned application(s).
• Build and maintain the training environment to support various clinical and/or business roles and workflows; prepare training environment with appropriate patient samples and content based on end‑user audience.
• Understand and navigate the system build to develop e-Learnings.
• Train and provide support to end users and new employees on the use of the specific Epic Applications and other related workflows and business processes as needed.
• Solicit department, subject‑matter expert and trainee feedback and adapt training materials, exercises and quick‑start guides to remain current with EHR and workflow changes.
• Align with other IT functional areas to remain apprised of project status and keep materials up to date to accommodate optimization of Epic.
• Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.
• Document all aspects of the training plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery.
• Proactively identify opportunities to apply technologies to business processes.
• Schedule ongoing New Hire Training classes including arranging Zoom meeting invites.
• Ensure that training facilities and/or materials are available and ready for classes.
• Attend students in Workday (Boston Medical Center’s LMS).
• Provide publication or other informal notification of project‑level new material and programs.
• Work with respective department to keep all training materials up to date and refreshed as needed.
• Create User Group Newsletters (monthly) to keep the department and clinical staff aware of system changes.
• Provide on‑site user support during implementations, sometimes during non‑business hours and days.
• Conduct ongoing Thrive training for their respective department.
• Participate in an on‑call customer support rotation during normal business hours and off hours.
• Perform other duties as assigned, including participation in the planning, design, and implementation of training‑focused, governance‑approved quarterly projects in collaboration with the analyst team and project stakeholders.
• Ability to be a team player; flexible, friendly, congenial, and enthusiastic.

Bachelor’s Degree or equivalent training experience is required.

Epic Certification or Proficiency required (within 90‑day probation period or as otherwise arranged with manager).

2+ years’ experience in either:

• Training in a classroom setting and/or distance/remote learning using Zoom
• Business systems analysis, preferably across multiple hardware and software platforms
• Business unit experience that includes working closely with IT in the development, implementation, and training of systems

• Previous experience in business process re‑engineering or process improvement, involving broad‑based information systems and utilizing training tools and…