M365 Administrator

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in Boston, MA has an immediate need for a Microsoft 365 Systems Administrator. Please note that this is a contract to hire opportunity with our client and NOT with NRI.

The Analyst, Microsoft 365 Administrator will support the design, implementation, and maintenance of Microsoft 365 collaboration tools to enhance productivity, communication, and data protection across the organization. This role is ideal for a technically curious individual eager to grow in cloud collaboration platforms, with a focus on Exchange Online, SharePoint Online, Microsoft Teams, Copilot, Entra  Veeam Backup for Microsoft 365. The role also includes responsibilities in license management and franchise billing support.

• Assist in the administration and configuration of Exchange Online, including mailbox management, transport rules, and retention policies.
• Support SharePoint Online site creation, permissions management, and content lifecycle tasks.
• Help manage Microsoft Teams policies, team lifecycle, and integration with other M365 services.
• Assist in the adoption and governance of Microsoft Copilot features across M365 apps.
• Support group-based license assignments in Azure AD, ensuring accurate and efficient provisioning of Microsoft 365 services.
• Entra SSO application onboarding and integrations
• Entra Application Registration management
• Monitor license usage and availability and assist in forecasting future needs.
• Assist with franchise billing processes, including tracking license consumption by franchise, preparing usage reports, and supporting chargeback or cost allocation models.
• Monitor and maintain Veeam Backup for Microsoft 365 jobs, ensuring data integrity and recoverability.
• Assist in backup testing, reporting, and compliance audits.
• Provide Tier 1–2 support for collaboration tools, escalating complex issues as needed.
• Help create and maintain user guides, FAQs, and training materials.
• Participate in onboarding sessions and workshops to promote best practices.
• Assist in identifying opportunities to automate repetitive tasks using Power Automate or scripting.
• Support efforts to streamline collaboration workflows and improve user experience.

• Basic understanding of Microsoft 365 services and administration.
• Experience with Entra SSO application onboarding
• Familiarity with Power Shell scripting is a plus.
• Exposure to backup solutions like Veeam Backup for 365 is desirable.
• Experience in license management and billing processes.
• Strong communication and documentation skills.
• Eagerness to learn and grow in a cloud-first IT environment.