IT Support Learning Designer

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.

You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine.

Independently provide advanced technical services to customers for one or more of the following: computer hardware, mobile devices, software and network related problems, and accessibility. Resolve complex problems, consulting with manager on sensitive or critical mass issues.

Harvard Medical School IT is seeking an IT Support Learning Designer to champion the technological empowerment of the HMS community and affiliated faculty. In this pivotal role, the Learning Designer will lead the development of IT training resources and documentation, design and implement engaging digital and in-person learning experiences, and facilitate effective communication around technology initiatives and service changes. Serving as a bridge between IT subject matter experts and end users, the Learning Designer will collaborate with stakeholders across the institution to identify knowledge gaps, enhance accessibility, and drive the continuous improvement of user education.

Reporting to the Director of Technology Communication & User Experience, this individual will apply human-centered and accessible design principles through platforms such as Canvas, Teams, and Service Now, ensuring all deliverables are inclusive, effective, and aligned with organizational goals. We are looking for someone who takes a user-focused approach to solution-finding, enjoys the opportunity to dig deep into technical subject areas, and cares deeply about the learner experience.

• Design, develop, and deliver engaging IT learning experiences, including digital, blended, and in-person training, for faculty, staff, students, and affiliates across HMS.
• Create, maintain, and improve IT documentation, user guides, and knowledge base content that address community knowledge gaps and promote effective technology use.
• Collaborate with IT subject matter experts and stakeholders to identify learning needs, translate complex technical concepts into accessible learning materials, and support consistent messaging.
• Participate in outreach and communication efforts related to technology initiatives, service updates, and system changes, ensuring timely, clear, and audience-appropriate messaging.
• Apply human-centered design and accessibility best practices (WCAG, ADA, Section 508) to all learning and communication deliverables to ensure inclusivity and usability.
• Evaluate training effectiveness through data-driven assessments and feedback, implementing continuous improvements to programs and materials.
• Serve as a resource and advisor to IT teams on instructional design, communication strategies, and digital accessibility.
• Write news and emails explaining the impact of technology changes and outages and guide IT staff in their communications and presentations about technology.
• Contribute to broader IT community engagement and awareness through events, workshops, and cross-departmental collaborations.

• Minimum of two years’ post-secondary education or relevant work experience.

• Bachelor's degree preferred.
• Expert in digital learning design, including eLearning, blended, asynchronous, and synchronous course development.
• Skilled in technical writing, documentation management, and corporate communications…