Tech Support Co-Op Fall

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer‑focused interns to join our team of Technical Support Engineers. As an intern, you’ll gain hands‑on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real‑world client success.

IBM Support is a cornerstone of client success, known for:

• 24x7 global availability and proactive engagement with our clients.
• Secure data handling aligned with global standards.
• Expertise and efficiency powered by AI tools like watsonx and copilot.
• A culture of learning, collaboration, and innovation

As a Technical Support Intern, you will:

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• This is a 16‑week Co‑Op position designed for actively enrolled undergraduate students who are interested in gaining hands‑on, practical experience in their field while contributing to real IBM projects. To be eligible, candidates must be currently enrolled at an accredited university and able to pause their coursework for the duration of the Co‑Op, as students may not be enrolled in classes while participating.
  
  This role requires full‑time availability (40 hours per week) during the Fall 2026 semester. Eligible candidates should also be available to join IBM in a full‑time role between December 2026 and August 2027 upon successful completion of their degree.

High School Diploma/GED

Bachelor's Degree

• Must be actively enrolled in a Bachelor’s degree program at the time of application and returning to complete the degree after the co‑op.
• Available to start full‑time between December 2026 and August 2027.
• Available to work full‑time (40 hours/week) at an IBM location for 16 weeks.
• Co‑op requires a full‑time commitment; students should not be enrolled in concurrent coursework during the co‑op term.
• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.

• Experience with in customer service teams.
• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration.

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it.

In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approaches to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation…