Entry Level Technical Support Engineer - Austin, Lowell, San Jose,Durham

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI‑powered, cloud‑native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer‑focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands‑on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real‑world client success.

Why Join IBM Support?

• IBM Support is a cornerstone of client success, known for:
  • Industry‑leading customer satisfaction.
  • 24x7 global availability and proactive engagement with our clients.
  • Secure data handling aligned with global standards.
  • Expertise and efficiency powered by AI tools like watsonx and copilot.
  • A culture of learning, collaboration, and innovation!

As a Technical Support engineer, you will:

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.

High School Diploma/GED

Bachelor's Degree

• Bachelor’s degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.

• Experience with in customer service teams.
• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration.

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it.

In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can…