Design and Research Intern

Position: Experience Design and Research Intern
The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth's Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees.  We

directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

About Mass Digital:

The Massachusetts Digital Service, a division of EOTSS, partners with organizations across state government to transform how residents, visitors, businesses, and government agencies interact with the Commonwealth. Our mission is to design and deliver accessible/inclusive, seamless, effective, and secure digitally enabled end-to-end experiences that adapt to a person's needs, so that every time they engage with any part of their government, they're getting the most and best of the Commonwealth.

Our team strives to grow an actionable understanding of the people we serve, design & deliver transformative experiences and solutions, and accelerate human-centered innovation across the Commonwealth of Massachusetts government. We're committed to inclusive, iterative human-centered design - guided by continuous experience research engagements with a diverse and representative set of Massachusetts government constituents. In this internship you'll support key initiatives in the Commonwealth Digital Roadmap.

We strive to create a culture of belonging in Mass Digital. We are committed to building a workforce that reflects the diversity of the Commonwealth and to celebrating our differences. All applicants and employees drawn to serve our mission will enjoy equal opportunity and fair treatment. We will recruit, hire, compensate, train and promote without regard to race, color, gender (identity and expression), sex, sexual orientation, creed, religion, national or ethnic origin, age, disability status, veteran's status, or anything else that describes your identity as a human being.

About the role:

Are you interested in solving meaningful problems and transforming the experiences of millions of constituents interacting with Massachusetts?  We're looking for a well-organized and purpose-driven Experience Researcher Intern with experience in Quantitative research methods to join our Experience Design and Research team at the Massachusetts Digital Service (Mass Digital) You'll collaborate with our growing Experience Design and Research team, product managers, stakeholders, and agency partners to organize and accelerate the work and impact of our Experience Research program. As

an Experience Design and Research Intern, you have a strong interest in deeply understanding people to inform, guide, and inspire the design and optimization of peoples' experiences and outcomes when engaging with government services.

In this role you will:

* Pair with an Experience Researcher to plan and execute research activities

* Contribute to the evolution of our experience research practice by supporting experience measurement initiatives and evaluation. This will include conducting data analysis, ensuring data quality, and building reusable and well-documented data analysis code that supports ongoing monitoring and reporting. You will also contribute to Research Operations initiatives (participant recruitment, knowledge management, workshop planning, etc.), as needed.

* Serve as a spokesperson for human centered research and design and help guide colleagues within Commonwealth of Massachusetts government agencies…