Sr. Learning & Development Specialist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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The Senior Learning & Development Specialist will play a critical role in building practical, high-impact skill development for people leaders and employees across Klaviyo. This role is a great opportunity for a hands-on learning professional who loves building, facilitating, and iterating—someone who can turn data, feedback, and organizational signals into learning that drives real behavior change.

This role sits on the Talent & Learning team and works closely with partners across People Analytics, HRBPs, and the AI Transformation team. The Senior L&D Specialist will have a direct impact on strengthening people leader capability, career development, and AI upskilling across the company while helping reinforce Klaviyo’s culture of continuous learning.

A successful Senior Learning & Development Specialist at Klaviyo is a builder, facilitator, and problem-solver who is energized by translating insights into action. You are comfortable owning work end-to-end and thrive in a small, high-impact team. In this role, you will:

• Gather and synthesize data, feedback, and organizational signals to identify learning needs and skill gaps for people leaders and employees
• Partner with People Analytics and HRBPs to interpret trends and insights and translate them into clear learning priorities and skill focus areas
• Design, build, and facilitate experiential, skill-based learning experiences that emphasize practice, reflection, and real-world application
• Own learning experiences end-to-end, from discovery and design through delivery, reinforcement, and iteration
• Develop and deliver learning focused on people leader effectiveness, career development skills, and employee growth
• Support AI upskilling efforts across the company in partnership with the AI Transformation team, enabling hands-on AI practice and fluency
• Apply AI tools and platforms to learning design, personalization, and reinforcement—continuously experimenting with new approaches to improve effectiveness
• Measure the effectiveness and impact of learning experiences using both qualitative and quantitative data, and use those insights to continuously improve outcomes
• Contribute to the development and execution of Klaviyo’s coaching strategy for leaders and employees
• Build strategies that embed learning into everyday work, ensuring skill development is practical, continuous, and reinforced
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

• You have 5+ years of experience designing, building, and delivering learning and development programs, ideally in a fast-paced or scaling environment
• You have experience translating data, feedback, and business needs into concrete, skill-based learning solutions
• You are curious and analytical, with the ability to evaluate learning effectiveness and apply insights to improve future experiences
• You are highly hands-on and enjoy owning work from concept through execution, reinforcement, and iteration
• You are a strong facilitator who is comfortable leading interactive, experiential learning opportunities—not traditional lecture-style workshops
• You are energized by experimentation and continuous improvement and are comfortable navigating fast-changing, ambiguous, and uncharted environments
• You use AI as a critical part of your work and are excited by how AI is transforming learning and development, staying at the edge of new tools, technologies, and approaches
• You are organized, proactive, and able to manage multiple priorities in a small, high-impact team environment
• You’re a strong collaborator, working well with partners and stakeholders…