Workday Operations Manager
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-02-02
Listing for:
Yoh Services LLC
Full Time, Contract
position Listed on 2026-02-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst, Data Analyst, Systems Analyst
Job Description & How to Apply Below
Job Details
Work Day Operations Manager is needed for a contract opportunity with ourclient located in Boston.
Duration: 6 months Contract W2
Start date:
February 2026
Location:
Fully Remote OR Hybrid Option in Boston
Hourly pay rate: $104.90-$111.90
Client is not able to do sponsorship of visa or C2C.
Education:
Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field required.
- Minimum of 3–5 years of people management experience leading technical or operational teams in a complex enterprise environment.
- Demonstrated expertise with Workday HCM, Finance, and Payroll modules.
- Background in higher education ERP systems strongly preferred.
- Preferred, experience managing teams supporting SaaS platforms, including oversight of operational processes, ticket management disciplines, and service performance metrics.
- Strong understanding of higher education business processes (academic, HR, finance).
- Excellent analytical and problem-solving abilities.
- Ability to translate business requirements into technical solutions.
- Strong collaboration skills and ability to work effectively in team environments.
- Excellent documentation and communication skills.
- Strong organizational skills with ability to manage multiple priorities.
- Experience with change management and ITIL processes.
- Workday Certification (HCM, Financials, or Student).
- Workday Pro or Partner certification.
- Additional Workday module certifications (Absence, Benefits, Recruiting, Learning, Compensation).
- Experience with Workday Adaptive Planning or PRISM Analytics.
- Knowledge of Workday Extend platform development.
- Familiarity with Agile methodologies and iterative development approaches.
- Experience with other higher education ERPs (Banner, People Soft, Oracle).
- Familiarity with data analytics and visualization tools (Tableau, Power BI).
Lead and develop the Workday Operations Team, including prioritization and disciplined workload management, structured execution of operational commitments, and alignment with enterprise priorities. Drive team accountability for SLAs, operational quality, and service maturity. Partner closely with HR, Finance, ITS, Security, and the Workday Product Lead to ensure aligned priorities and transparent communication. Own weekly operational huddles, backlog reviews, and readiness processes that support the enterprise governance model.
Oversee day-to-day production stability, including incident triage, major incident management, root-cause analysis, and prevention strategies. Monitor KPIs, maintain operational runbooks, and ensure timely escalation of systemic risks or capacity constraints through the Product Lead.
Lead the Workday support team to successfully deploy Workday's biannual release cycles, monitor weekly service updates, and internal changes following IT change-control procedures and cross-functional review gates. Manage the support coordination around regression testing, cutover planning, stakeholder communication, and issue resolution, in alignment with the Product Lead's tenant and roadmap strategy.
Manage Workday security operations including role assignments, quarterly access reviews, SoD monitoring, and audit documentation. Coordinate with HR, Finance, Internal Audit, and the Security Lead to ensure compliance and elevate exceptions through the governance process.
Collaborate with the Integrations Lead and Workday Architect to support integration stability and environment operations, ensuring timely coordination, adherence to Software Development Lifecycle (SDLC) controls, and alignment with release and environment planning activities.
Estimated Min Rate: $104.90
Estimated Max Rate: $111.90
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- Met Life Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly ePayroll
- Referral Bonus Programs
- Certification and training opportunities
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accessibility StatementVisit to contact us if you are an individual with a disability and require accommodation in the application process.
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