Product Analytics Specialist; Customer Success - East

Overview

Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams.

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As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

NOTE: This is a client‑facing Product Analytics role embedded with our Customer Success team. Prior Customer Success experience is a plus but not required—we’ll train you on our Customer Success playbooks.

As a Product Analytics Strategist (Customer Success) partnering with Amplitude’s Customer Success team, you’ll serve as a strategic product advisor to a portfolio of enterprise customers. You’ll help product executives, analytics leaders, and growth teams build better digital products using Amplitude—driving adoption, measurable outcomes, and long‑term value.

• Partner with customers’ Product, Analytics, and Growth teams to set strategy, define goals, and execute plans that move key product metrics.
• Advise senior stakeholders (CPOs, VPs of Product, Heads of Analytics) on using Amplitude to inform product decisions, roadmaps, and experimentation.
• Lead strategic business reviews and deep‑dive analytics sessions that demonstrate impact and uncover new growth opportunities.
• Translate product usage and health signals into clear, actionable recommendations that improve retention, activation, and conversion.
• Collaborate with Sales, Product, and Services to channel customer feedback into product enhancements and adoption initiatives.
• Codify best practices and playbooks customers can use to scale evidence‑based product development.

• 5+ years in Product Management, Growth, or Product Analytics roles within SaaS or digital‑first environments.
• Hands‑on experience with product analytics (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to guide strategy and decisions.
• Proven ability to drive core product metrics (activation, retention, conversion) through analytics‑driven prioritization and rapid experimentation.
• Delivered measurable growth by aligning roadmap bets to a clear KPI tree and rigorously instrumenting impact.
• A track record of defining strategy, prioritizing roadmaps, and delivering business outcomes.
• Fluent business Spanish (required).
• Strong technical acumen (required): comfortable discussing product analytics concepts (events, properties, cohorts), basic experimentation, and practical implementation considerations; quick to learn new tools and collaborate effectively with engineering and data teams.
• Exceptional communication skills—able to turn complex analysis into concise recommendations for senior audiences.

AI Skills (Preferred, not required): Familiarity with modern AI/LLM models and capabilities; ability to spot pragmatic product use cases and define success metrics; awareness of data privacy and responsible AI. Comfort experimenting with model APIs is a plus.

Up to 25% travel.

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our…