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Technical Support HelpDesk/Support SaaS Sales CRM System

SaaS Customer Experience & Technical Support Lead

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Unicorn (Formerly Wiser Elite)
Full Time position
Listed on 2026-01-25
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support, SaaS Sales, CRM System
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support, CRM System
Job Description & How to Apply Below
A fast-growing SaaS scale-up is seeking a Customer Experience Manager to enhance the overall experience for its users. This role focuses on providing quality technical support, collaborating with product teams, and driving customer success. Ideal candidates will have experience in customer support within the SaaS sector, excellent communication skills, and a strong problem-solving ability. The company offers competitive salary and a vibrant startup culture with fully remote options available.
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