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AI-Powered CX Operations Lead Scalable SaaS
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-01-24
Listing for:
Benchling
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
SaaS Sales, Data Analyst
Job Description & How to Apply Below
A biotech software company in Boston is looking for a CX Operations Manager to enhance customer experience processes and systems. You will lead initiatives across pre-sales, implementation, and customer success phases. Ideal candidates have over 5 years in high-growth SaaS operations, experience with tools like Salesforce and Gainsight, and strong data reporting skills. This role includes a flexible hybrid work arrangement and competitive compensation, including numerous benefits and a focus on diversity.
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