ServiceNow - IT Service Management; ITSM - Senior - Tech Consulting

Position: ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location
Service Now - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location

Join to apply for the Service Now - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location role at EY

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions.

Your

Key Responsibilities

• Interacting with business stakeholders to evaluate business models and processes.

• Analyzing newly implemented technology solutions to verify they meet business requirements.

• Collaborating with technical teams to design and deliver system architecture solutions.

Skills And Attributes For Success

• Act as a workstream lead across all aspects of a Service Now ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.

• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.

• Provide guidance and industry leading practice expertise for Service Now ITSM process implementations.

• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.

• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.

• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.

• Ability to create high quality deliverables and project artifacts.

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.

• Typically, no less thanyears relevant Service Now ITSM project experience.

• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).

• Minimum of 1 of the following Service Now certifications:
- Service Now Certified Implementation Specialist – ITSM

• 3+ years of Big 4 or equivalent consulting experience.

• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.

• Experience leading teams and supervising others.

• A driver’s license valid in the U.S.

• Ability to travel to meet client needs.

Ideally, you’ll also have

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).

• Performance analytics and reporting experience – certifications are a plus.

• Service Now Certified Implementation Specialist – Data Foundations or HAM or SAM.

• Experience in Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

What We Look For

We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.

What We Offer You

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York…