Vice President Director, Technology - AI Customer Solutions

Vice President Director, Technology - AI Customer Solutions

Digitas is seeking a Vice President Director, Technology - AI Customer Solutions to drive technical innovation at the intersection of generative AI, data, and digital marketing. In this pivotal role, you will partner closely with client teams, internal teams and practices to analyze their processes, uncover pain points, and map out opportunities for AI transformation.

Base pay range: $/yr - $/yr

• Supporting organic growth or new business activities such as RFP responses and client pitch development, presentation and follow-up
• Building client relationships and trust, and act as an AI solution expert for their team
• Translate complex technical solutions into easy-to-understand concepts while conveying value and need
• Conducting client walkthroughs of requirements, technology recommendations/POVs and/or live demonstrations of working functionality and capturing feedback
• Partner with client & project teams to define technology roadmaps
• Directing and driving the end-to-end discovery, strategy, and delivery of AI-powered projects using our bespoke generative AI platform
• Gather requirements, architect, prototype, and implement innovative solutions across diverse business use cases
• Collaborate with cross-disciplinary teams—including designers, developers, and strategists—to ideate, develop, and launch new products and experiences
• Partner with clients to understand their evolving generative AI needs and proactively identify opportunities where generative AI or technology can support their business goals
• Lead requirements gathering, use case documentation, and define acceptance criteria in partnership with clients, stakeholders and development teams
• Identify opportunities to expand and enhance core platform and collaborate with platform development team to implement
• Guide teams, including Product Managers, Engineers, and QA Analysts, across the full software development lifecycle (SDLC), ensuring high-quality, timely delivery
• Conduct technology audits, vendor analyses, and help define product roadmaps and technical strategies
• Be a subject matter expert in prompt engineering and generative AI best practices, offering hands‑on guidance and training to clients to maximize the value of the platform
• Present complex technical concepts to both technical and non‑technical audiences with clarity and confidence
• Stay current with the latest advancements in emergent technologies, protocols, frameworks, best practices and compliance as related to generative AI (for example: CP2A, Responsible AI, MCP, and Eval Ops), while identifying opportunities for new processes, functionality and improvement. Maintain strong organizational, time‑management, and risk‑mitigation practices in a dynamic, fast‑paced environment.
• Flexibility working with international timezones

• 9+ years in a Product Manager, Product Owner, or Business Analyst role, with significant digital/technology project experience
• 4+ years consulting or working in a digital agency environment
• Bachelor’s degree (or equivalent) in Business or Technology related field preferred
• Robust expertise in Artificial Intelligence and Generative AI, with hands‑on experience in designing, deploying, and optimizing solutions
• Proven capability in system/business analysis and driving product development from ideation to launch
• Proficiency in modern AI platforms, tools, and the digital/software development lifecycle
• Excellent analytical, creative problem‑solving, and critical thinking skills
• Exceptional communication, presentation, and interpersonal abilities
• Demonstrated leadership in managing multidisciplinary teams and fostering innovation
• Adaptability to handle risk, change, and feedback while maintaining composure under pressure
• Outstanding written and verbal communication skills to support interaction with a variety of team members at different seniority levels and varying degrees of technical understanding
• Experience working directly with senior level clients to gain trust and establish rapport for product management, technology assessment and development work required
• Outstanding technical documenting skills
• Ex…