Senior Project Manager

The Senior Project Manager will lead and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development and implementation. They support functional teams with ad hoc requests and analytical work.

• Project management of initiatives related to continuous improvement of processes, automation, promoting digitization and expense reduction initiatives
• Support requests from functional areas that are required for processing transactional requests timely and accurately, and safeguarding customer assets
• Execution and support of the Company, Divisional and Operations strategy
• Work with clients to define and lead the scope, strategy, requirements and implementation of projects.
• Develop cost-benefit analyses for project initiatives, develop and deliver budgets.
• Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives.
• Identify, analyze, mitigate, document, and control project risks.
• Provide effective and regular communication within the project team, partners, sponsors, and management.
• Handle client and team expectations and relationships.
• Identify resource needs for the project and establish roles, expectations, and goals with team members.
• Participate in negotiation of contract terms and conditions and ensure compliance with contract terms for project consultants and vendors.
• Conduct After-Action-Reviews.
• Stay current with market and industry trends through training, self-study, trade contacts, and trade and industry conferences.
• Share guidelines and initiatives with other functional areas in Operations
• Partner with IT to ensure a common focus and execution of technology initiatives
• Ensure delivery of services from key vendors

• 5 – 7 years of experience in financial services and 2+ years of project team experience
• Experience with Process Improvement, Expense Management, Compliance, and Risk Management
• Post-secondary education or a high school diploma or equivalent experience in a business setting
• Detailed understanding of products, administration compliance, operations and systems, including business desktop applications (i.e. Lotus Notes, Office), and relevant financial products.
• Ability to think strategically, assess alternatives for short and long‑term impacts and act conclusively
• Knowledge of project planning and tracking tools
• Excellent analytical and problem‑solving skills
• Strong presentation and written communication skills
• Prioritizing work deliverables
• Tactical and Strategic Initiatives Working Conditions

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request…