Product Manager – Technology Innovation

About Ropes & Gray

Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on 's UK A-List twice in the past three years—rankings that honor the "best of the best" law firms. The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C. The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

Under the leadership of the Director of Technology Innovation, the AI Product Manager will drive the strategy, roadmap, delivery, and adoption of AI products across the firm—spanning internally developed tools and integrations as well as selected commercial offerings. The ideal candidate is passionate about technology and its application to solving business problems, viewing obstacles as exciting challenges that demand creative solutions.

The Product Manager will translate attorney and business needs into secure, compliant, high-value custom AI capabilities that improve delivery of client service and business operations at the firm. This person understands business process analysis and can evaluate technology solutions for business needs. This position requires close collaboration with other groups within the Information Services department to ensure any new and innovative technology solutions fit into the firm’s overall information technology and information security landscape.

• Own the product lifecycle for internally built AI solutions, including discovery and requirements gathering, prioritization, roadmap, backlog, testing, delivery, launch, and continuous improvement. Ensure clear problem statements, success metrics, and release notes are documented.
• Lead internally built AI tools and integrations. Work with the application development team on solution build and design, including architectural tradeoffs, model/feature choices, and phased rollouts.
• Partner with other groups in IS to evaluate and manage selection, configuration and adoption of commercial AI products for the firm, such as Microsoft Copilot, ChatGPT Enterprise and others.
• Assist with AI and technology adoption programs, including communications, enablement, training content, office hours, and feedback loops; partner with Practice Technology, Legal KM and practice groups to help capture exemplars and playbooks.
• Run product usage analytics, including reporting on adoption, satisfaction, quality/accuracy, and time saved for owned products and partner with Practice Technology and Legal KM to assist with same for other tools.
• Collaborate with Practice Technology and Legal KM, as appropriate, to manage stakeholders across practices/offices; synthesize requirements from attorneys, business support leaders, and technologists; maintain a transparent, ranked backlog.
• Collaborate with Practice Technology and Legal KM in maintaining standards, playbooks, prompt libraries, model cards, and decision logs; contribute to firm policies on responsible AI.
• Maintain an understanding of technologies currently available for the legal market as well as the roadmaps for many of the larger providers of such products.
• Continuously monitor industry trends, emerging technologies, and competitive developments to identify opportunities for innovation or elimination of redundant products and solutions.
• Collaborate with Practice Technology and Legal KM on conducting technology pilots and building out prototypes or proof of concept solutions to validate the feasibility and effectiveness of new technologies.

• Technology Expertise – solid working knowledge of a variety of technologies including, but not limited to, generative AI, web application development, search, collaboration technologies, Microsoft solution stack, expert systems, database and report design, and IA/UX principles.
• Must be able to get consensus and collaborate across many business units; ability to explain complex concepts in layman’s terms; ability to communicate with all levels of management and staff establishing straightforward productive relationships.
• 5+ years of professional experience in a global professional services organization. Law firm experience preferred.
• Bachelor’s degree required.
• Experience working with application development teams to deliver custom solutions.
• Strong working knowledge of modern AI concepts (LLMs, prompt design, RAG, embeddings/vector stores, evaluation techniques) and of enterprise platforms (APIs, events,…