UX Content Designer

Job Description

Insight Global is seeking a UX Content Designer sitting fully remote (EST preferred) for a leading insurance company. This 12‑month contract role, with the opportunity to convert permanent. In this role, you will support large‑scale digital modernization initiatives, specifically focused on transforming sales tools and digital experiences used by insurance agents and call‑center representatives.

This role partners closely with product designers, product owners, engineering teams, and additional UX contributors to craft clear, effective content that improves usability, supports complex workflows, and drives business outcomes. Experience writing micro‑copy, designing user flows, and improving information architecture in complex, enterprise‑level applications is essential.

A portfolio link is required at the top of the resume. Candidates without one will not be considered.

• Support agile delivery squads creating new tools and workflows for insurance sales professionals
• Write micro‑copy, UI text, labels, error messages, onboarding flows, and in‑app guidance
• Create and refine information architecture, user flows, and structural content patterns
• Help design content solutions for new applications and features launching as part of a company‑wide modernization initiative
• Participate in design critiques, planning sessions, retros, and collaborative workshop activities
• Partner daily with product owners, product designers, engineers, marketing, analysts, and researchers
• Incorporate user research and feedback to iterate and optimize content
• Ensure consistency with brand tone, voice, and digital content standards
• Work across multiple work streams within a complex product ecosystem

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Qualifications
  
  Required:
• Bachelor’s degree in English, Communications, Journalism, or related field or equivalent professional experience
• 3–5 years of content design, UX writing, or related experience
• Strong portfolio demonstrating digital content solutions, problem‑solving, creativity, and business impact
• Experience supporting multiple agile engineering teams (Scrum preferred)
• Ability to synthesize complex information and translate it into simple, usable content
• Experience with content design and strategy methods such as:
• Content audits
• Competitive assessments
• User research and personas
• Quantitative/qualitative analysis
• Design thinking exercises
• Proven ability to design content for internal‑facing or enterprise applications
• Strong attention to detail and comfort giving and receiving feedback
• Experience with Figma or similar design tools Plus
• Industry background in insurance, financial services, or healthcare strongly

Compensation: $55-63/hr exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.