Product Manager - Singlepoint Platform

About Northern Light

Northern Light provides the world’s most sophisticated machine learning-powered competitive intelligence platform for market research. For over 25 years, we’ve been helping Fortune 1000 enterprises make smarter, faster, and more informed decisions through our award-winning Single Point knowledge management platform. Our clients include global leaders across technology, pharmaceuticals, telecommunications, and life sciences who depend on us to transform fragmented data into strategic clarity.

We’re an employee-owned company that takes pride in our compulsive drive to provide exceptional client support. We wake up each day ready to tackle the challenges of knowledge management and we never stand still. Our recent innovations include generative AI capabilities, machine learning insights, and advanced competitive intelligence automation.

Product Manager - Single Point Application Platform owns the strategy, roadmap, and execution of the application layer of the Single Point knowledge management platform, including integrations with external applications, agents, and ecosystems. This role ensures that AI-powered intelligence and content capabilities are delivered through intuitive, scalable, and enterprise-ready user experiences, supported by robust product analytics and CRM integrations that enable insight into adoption, value realization, and customer outcomes.

The Product Manager is accountable for how customers interact with, configure, and derive value from AI-enabled functionality, while ensuring governance, observability, and operational excellence.

This role is accountable for how intelligence is delivered and experienced. Ownership is exercised through product strategy, prioritization, and acceptance criteria, in partnership with Technical Leads who own system design and implementation.

• Own the end-to-end product lifecycle for the Single Point application and platform capabilities
• Define platform features that enable customers to consume, configure, and operationalize content and intelligence
• Ensure the application supports enterprise-scale performance, reliability, and usability

• Own the product strategy, roadmap, and lifecycle for integrations between Single Point and external applications, platforms, and agents
• Define supported use cases, access patterns, and customer value for integrations (e.g., conversational agents, embedded workflows, API-driven access)
• Define requirements for authentication, authorization, permissions, and governance for all integrations
• Partner with Engineering to ensure integrations meet standards for security, performance, scalability, and reliability
• Coordinate with Content Product Managers to define what intelligence, content, and AI capabilities are exposed through integrations
• Ensure integrations are clearly positioned, documented, enabled, and supported for Sales and Customer Success
• Make go / no-go decisions for integration readiness, availability, and deprecation

• Own platform-level requirements for AI-enabled features, including configuration, controls, transparency, and auditability
• Ensure AI-driven functionality is observable, explainable, and manageable within the application
• Define requirements for user trust, permissions, and enterprise governance related to AI usage

• Define user workflows that surface AI-powered insights in actionable, intuitive ways
• Balance flexibility and simplicity in delivering advanced intelligence to enterprise users
• Partner with customers, Sales, and Customer Success to validate workflows and prioritize improvements
• Ensure analytics and CRM-driven insights are surfaced in ways that support customer-facing and internal workflows

• Translate customer needs, market trends, and competitive insights into application-level roadmaps
• Coordinate dependencies between application features and content/AI capabilities
• Drive prioritization decisions that balance innovation, stability, and scalability

• Own product-level…