Desktop Support Specialist

Job Opportunity:
Desktop Support Technician

Location: Andover, Massachusetts (Onsite)

We are looking for motivated people who want to grow their careers in IT. We are hiring a Desktop Support Technician to support one of our valued clients in Andover, MA. You will help employees with their computers, printers, and other workplace technology.

• Fix computer software issues
• Set up new computers and move or replace existing ones (Installs, Moves, Adds, Changes)
• Load and update computer images
• Recover and track computer equipment
• Tag and manage IT assets
• Support printers and related devices
• Help users at the Client Center (Tech Bar)
• Update tickets and records in IT service systems
• Perform other IT support tasks as needed to keep users satisfied

• Some experience in Desktop Support is helpful, but training is provided for entry-level candidates
• Basic knowledge of computer imaging
• Experience handling IT issues and changes
• Familiarity with tools like Service Now, Bomgar, Lap Link, and Secure Disk Wipe is a plus

• Experience managing computer inventory

• Must live close to Andover, MA and be able to work onsite
• Must be a U.S. citizen (required for a government contract)
• Must be able to lift up to 40 pounds
• Must be able to stand or walk for long periods
• Must be able to use stairs or ramps
• Must be comfortable kneeling or working under desks and in tight spaces

• You communicate clearly, both in writing and speaking
• You can work on your own and also as part of a team
• You want regular feedback and opportunities to grow in your career
• You value working with respectful, ethical coworkers and clients