IT Operations Co-Op

Founded in 1999, Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, London and Hong Kong. With approximately $42 billion of assets under management and more than 475 employees, Audax is a leading capital partner for middle market companies, operating through three business lines:
Audax Private Equity, Audax Private Debt, and Audax Strategic Capital.

The primary role of the IT Operations Intern is to act as the first point of contact in IT for daily operational tasks. The IT Operations Intern may be asked to assist with identifying root causes, resolving, and monitoring all technology support requests in a timely, effective, and personable manner.

• Answer all service requests in a timely manner, set customer expectations around resolution times, and follow-up to ensure overall customer satisfaction.
• Provide a consistently high-quality customer service experience by upholding established service standards
• Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals
• Perform tasks associated with adds/moves/changes and the relocation of all IT related assets during office/workspace moves
• This position may provide first point of contact for customer-facing support on the following: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony

• Currently enrolled in a BS/BA program
• Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization
• Self‑motivated, multi‑tasking, ability to prioritize and perform a variety of concurrent tasks with limited direction

• Basic to Intermediate Windows OS, macOS and Apple iOS
• Basic to Intermediate MS Outlook and MS Office 365
• Basic to Intermediate Hardware and Software installation/deployment

Location:

Boston, MA. This position is in the office 5 days/week with flexibility. These in‑office requirements may be adjusted based on the needs of the business.

Base salary range: $24.00 - $28.00 hourly.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Audax Management Co. is an equal opportunity employer.