Information Technology Specialist

U.S. Customs and Border Protection provided pay range

This range is provided by U.S. Customs and Border Protection. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$74,678.00/yr - $/yr

Organizational

Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, East Texas, National Capital Region, Northeast, Northwest Central and Southwest Regions.

• One in Oklahoma City, OK
• One in Washington, DC
• One in Boston, MA
• One in Detroit, MI
• Two in El Paso, TX

• Diagnosing and resolving problems in response to customer reported incidents
• Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirementsiskan
• Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required
• Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software betrieben to maximize system availability and monitoring network performance
• Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre‑employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug‑Free Workplace Plan for drug testing procedures
• As an employee of CBP, you will be joining a workforce dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards
• Bargaining Unit:
  National Treasury Employees Unions - NTEU

• Information Technology (IT) related experience demonstrating the four competencies:
  Attention to Detail, Customer Service, Oral Communication, and Problem Solving