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IT Support Technical Support

Senior Technical Support Lead — White-Glove IT Expert

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Houghton Mifflin Harcourt
Full Time position
Listed on 2026-01-16
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
A leading learning technology company in Boston seeks a Lead Technical Support Specialist to manage complex technical issues and provide exceptional support. The ideal candidate will have a Bachelor's degree in computer science or IT, 5+ years of experience in technical support, and expertise in Windows and macOS environments. Responsibilities include overseeing hardware management, providing advanced troubleshooting, and contributing to IT initiatives.

The company fosters a collaborative environment and actively promotes employee growth.
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Position Requirements
10+ Years work experience
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