Desktop Support Specialist

About the role

As a Desktop Support Specialist, you will make an impact by ensuring a seamless end‑user computing experience. Your expertise will secure well‑configured desktop and laptop environments that directly enhance employee productivity. In this role, you’ll lead desktop and laptop imaging using Microsoft Endpoint Configuration Manager, while also providing responsive, hands‑on support for hardware, software, and connectivity issues. By reducing downtime and enabling efficient deployments, you’ll make a measurable impact on day‑to‑day operations across the organization.

You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Infra Ops Manager.

• Build, deploy, and troubleshoot desktop and laptop images using Microsoft Endpoint Configuration Manager (MECM/SCCM), including operating system deployment, task sequences, and driver management
• Provide on‑site deskside “hands and feet” support for hardware, software, and peripheral issues
• Troubleshoot Windows operating system, endpoint hardware, and connectivity issues
• Support basic Intune and Autopilot activities for device provisioning and enrollment
• Assist with Active Directory–related identity and access tasks
• Document incidents, service requests, and resolutions using ITSM tools
• Deliver timely, professional support while working independently and following established processes

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Boston, MA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• 6+ years of experience with MECM (SCCM) for OS deployment, desktop imaging, and device configuration
• Strong Windows OS troubleshooting and endpoint support experience
• Hands‑on experience with desktop and laptop hardware, peripherals, and break/fix support
• Working knowledge of Active Directory fundamentals
• Experience using ITSM tools for ticketing and documentation
• Strong communication skills and a customer‑focused approach

• Exposure to Microsoft Intune and Autopilot
• Experience supporting users in an on‑site or enterprise environment
• Familiarity with endpoint security, patching, or device compliance concepts
• Ability to adapt to changing priorities and support multiple requests effectively

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until January 21, 2026.

The annual salary for this position is between $79,000 to $92,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.