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IT Support Technical Support

Mid-Senior IT Application Support Analyst

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Brooksource
Full Time position
Listed on 2026-01-16
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
A leading IT services provider is seeking a mid-senior level Analyst to provide Tier 2 IT support for homegrown applications. The ideal candidate will have 3-5 years of experience and advanced troubleshooting skills. Responsibilities include resolving service tickets, documenting user interactions, and analyzing incident data for improvements. Strong communication and customer service skills are essential, along with the ability to work both independently and in a team environment.

This role requires on-call support as needed.
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Position Requirements
10+ Years work experience
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