Senior Customer Experience Designer

Are you a Senior Customer Experience Designer looking to join one of the top companies in the Restaurant and Retail Technology industry? Are you looking to further your career and grow? Do you have experience in customer experience design, service design, human‑centered design, or UX design? If you answered yes to those three questions, then apply today!

• You'll help bring opportunities for seamless, scalable, and customer‑centric experiences to life by researching, analyzing, and designing customer experience improvements.
• Plan and conduct qualitative customer research activities and quantitative testing throughout the project lifecycle, including collaborative sessions with customers and development partners to validate designs and make iterative improvements.
• Plan and lead ideation workshops with cross‑functional partners to define and shape feasible and coordinated solutions.
• Envision and visualize new customer journeys and experiences and bring them to life through creative storytelling / Create 'beta' experiences of service flows (e.g., role‑play, Wizard of Oz testing, clickable workflows).
• Demonstrate thought leadership by engaging with designers throughout the company and beyond to share best practices and promote collaboration.

• Pay: $50.00/hr.
• Hours:
  
  M‑F, 8 AM‑5 PM
• Length:
  Contract (February 2026 through the end of 2026)
• Fully remote role

• Bachelor’s Degree
• Minimum of 8 years of experience in customer experience design, service design, human‑centered design, or UX design.

• Ability to design whole systems, not just interface elements or static pages.
• Ability to rapidly prototype large‑scale concepts as well as smaller, more thoughtful individual interactions.
• Comfort working in Figma, Sketch, and Adobe XD.
• Great listening skills.
• Interest and comfort in applying AI tools in practice and to stay up to date with AI‑led experience benchmarks.
• A passion for improving the customer experience, solving problems, and leading collaboration across teams.
• Excellent communication, presentation, and collaboration skills.
• A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast‑paced environment.

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F‑1 OPT STEM work authorization status.