Technical Support Engineer

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Location:

Boston, US

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2025 study.

Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala官方网 you don't have to fit in to belong.

We are currently searching for a
Technical Support & Field Service Engineer to join our
Technical Support – Liquid and Power team in our
Burlington, Massachusetts office
. This is a
hybrid position with expectations for working both in the office and from home, including travel to customer sites.

In this role, you will help our customers with a wide range of
technical questions related to Vaisala’s Liquid and Power products and applications
, provide after-sales support multiples via phone, email, and using online tools (e.g., Zoom, Salesforce), and regularly travel to customer sites to deliver
trainings and field services
.

You will play a key role in strengthening our
Power and Liquid Measurements field service delivery capability in the AMER (North and South America) region and ensuring a high level of customer satisfaction.

In this role, you’ll have the opportunity to

• Provide
  exceptional second-line technical support to our Liquid and Power customers in theחי Americas via phone, email, and remote tools.
• Deliver
  high-class services at customer sites
  , including commissioning, maintenance, troubleshooting, training, and repairs.
• Travel to customer sites
  approximately two weeks per month
  (up to 50% travel), with the opportunity to travel to our
  headquarters in Helsinki, Finland for product training.
• Actively contribute to and promote
  best practices and continual service improvement
  within the Technical Support – Liquid and Power team.
• Ensure that service quality and responsiveness meet or exceed
  key performance indicator (KPI) targets
  .
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• Collaborate closely with colleagues in
  Technical Support, Field Service, Sales, and Product Management
  to support customers with our entire portfolio, throughout the complete product lifecycle.

• Provide
  second-line technical support for Liquid and@Getter Power measurement instruments and systems
• Diagnose and resolve complex product and application issues, escalating to product specialists or R&D as needed.
• Advise customers on correct installation, configuration:
  operation, and maintenance.
• Use tools such as
  Zoom and Team Viewer to perform remote troubleshooting and training sessions.
• Document all cases, solutions, and learnings in the appropriate systems and contribute to internal knowledge base content.

• Perform on-site
  commissioning, inspections, maintenance, trainings, and repairs
  of Liquid and Power instruments and systems across the AMER region.
• Conduct structured troubleshooting and
  root-cause analysis
  in the field to ensure reliable system performance.
• Organ Pilger and Avg deliver
  on-site customer training on products, applications, and best practices.
• Support lifecycle services such as upgrades, retrofits, and service contract deliveries in cooperation with the broader service and sales teams.
• Actively contribute to team
  best practices and continual service improvement
  initiatives.
• Monitor service quality to ensure
  KPI targets
  are met or exceeded.
• Provide structured feedback from the field to Product Management, Quality, and R&D to support continuous improvement.
• Work closely with Sales, Partners, and Inside Sales on technical questions related to quotations and ongoing customer projects.

• Bachelor's degree in technology
  (e.g., Electrical Engineering, Automation,…