Head of Operational Excellence and Design

The Opportunity

Mass Mutual is looking for a leaderwho is excited to streamline the procurement process,leverage emerging technology, and increase the value provided to our policyholders.

Weare continuously looking tomatureour procurement operating modelwith afocus on standardization,enhancing the customer experience,implementingindustrybest practices, and reducing supplier spend. To achieveourmissionto expertly source and manage products and services from a balanced supplier base to proactively advance our stakeholders’ strategic priorities,theHead of Procurement Operational Excellencewilldevelopourintegrated processes,translatebusinessneedstoour tech roadmap, and createa comprehensiveuserexperiencethrough collaboration with upstream and downstream partners in the procurement process. This role willreportintothe Head of Operations and Enablement, andsitsat the intersection ofdesign and execution todevelop abest-in-class end-to-end process

The Head of Procurement Operational Excellence is a memberofthe

Procurement

Operations& Enablementteam and partners closely across all areas of Procurement and enterprise stakeholderstodefine and continuouslydevelopourprocess excellence.

The Operations and Enablementteamiscomprised of experts who willown and define our Policy and Standards,seamlessly integrate our end-to-end process across the source to pay lifecycle, help implement key technology enhancements in conjunction with our Innovation and Data team, and ensure we are continuously evolving our processes to reduce cost and increase productivity.

The Head of Procurement Operational Excellencereportstothe Head of Procurement Operations& Enablementandis a highly skilledleaderresponsible for architecting and driving end-to-end Procurement transformation. This role blends deepexpertisein business and process architecture with advanced skills in workflow creation,KPI development and tracking,and user experience while serving as a strategic partner and change agent across the enterprise.

• In conjunction with cross-departmental partners, design andmaintainthe procurement business architecture, aligning process frameworks, organizational structures, and technology platforms to enterprise strategy and goals
• Lead the development ofa decision-making framework and target state designs, ensuring integration withenterprisefunctions (Finance, Legal, Risk, Compliance, IT)
• Serve as thebusinessarchitect for process mapping, capability modeling, and strategic alignment, enabling procurement to deliver measurable value and support enterprise transformation initiatives
• Drive the design, implementation, and continuous improvement of procurement processes, policies, and controls to ensure consistency, compliance, and risk mitigation
• Leadthe user experienceandpartner deeply with the CFPMO on implementing change management to drive process compliance
• Ensure successful implementation plans are created to reach adoption goals for process and technology enhancements
• Drive enterprise partnership to ensure stakeholder’s needs are beingidentifiedandmetthrough process and technology solutions
• Develop holisticworkflowsin conjunction with enterprise governance,compliance and regulatory requirements
• Eng in and support implementation of large-scale digital workflow platforms supporting enterprise governance and procurement processes
• Lead transformation initiatives, including process standardization, automation, and adoption of industry best practices to meet both team and stakeholder needs
• Championa continuous improvement mindset, translating efficiencies into procurement and enterprise operating norms and best practices
• Lead the COE teamcomprisedofbusiness consultantsassistingwith process design, control ownership,training,implementation and standard operating procedures
• Mentor and coach team and subject matter experts, fostering a culture of innovation, collaboration, and accountability
• Develop and challenge
  
  KPIs and performance metricsthatmeasureprogress of strategic goals
• Optimize quality delivery across operations using data-driven decisions
• Assess performance of quality metrics and initiate process improvements, change management and training to…