TechOps IT Specialist

Tech Ops IT Specialist I

Location:
Boston, MA (Hybrid)-2 days a week in Boston

Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech;

we’re a catalyst for economic mobility.

A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!) and recipient of “43 Start Ups to Bet Your Career On in 2025” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time.

Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.

Clasp is looking for a Tech Ops Specialist to help build a world-class Information Technology and Help Desk experience as we scale rapidly from 50 to 100+ employees and from 30 to 100 enterprise customers.

This is not a traditional “helpdesk” role. You’ll be the frontline operator for IT, identity, and light security work, partnering closely with Information Security, People Ops & engineering leadership. You’ll support day-to-day employee needs while also contributing to foundational projects around automation, access control, cloud tooling, and AI enablement.

This role is ideal for someone early in their career who is hands‑on, curious, scrappy, and wants to grow into Dev Ops, infrastructure, or security engineering over time.

You will be the face of Tech Ops at Clasp.

• Serve as first-line technical support for employees, with a strong focus on macOS
  , SaaS tools, and network troubleshooting

• Onboard new employees to make sure they are productive with their machines and our internal SaaS tools

• Provide professional, fast, and empathetic support to both technical and non-technical teammates in Boston as well as our remote employees

• Own the full device lifecycle
  : procurement, provisioning, inventory tracking, refresh cycles, and offboarding for office media devices and employee laptops

• Manage MDM using Kandji (now Iru), including policy configuration, compliance enforcement, and troubleshooting

• Support BYOD environments
  , including iOS & Android and personal devices, balancing usability with security

• Coordinate repairs, warranties, and support cases with vendors

• Identify opportunities to automate or standardize device and endpoint workflows as the company scales

• Assist with SCIM-based onboarding and offboarding across SaaS tools

• Provision and deprovision user access across SSO and non-SSO systems

• Participate in access reviews
  , audit prep, and remediation with the Info Sec team

• Maintain documentation for identity workflows, provisioning standards, and exceptions

• Partner with Information Security to reduce manual access management and improve audit readiness over time

• Set up and maintain conference room AV
  , including Zoom Rooms, TVs, Mac minis, network route & wireless network, and peripherals

• Prototype new ways of ensuring effective and reliable in-person and remote collaboration so we can improve the fidelity of our conversations during hypergrowth

• Ensure conference room AV setups are clean, reliable, and easy to troubleshoot, including thoughtful hardware layout and cabling

• Own inventory for accessories and shared equipment

• Troubleshoot networking and AV issues to keep meetings frictionless

• Support emerging security initiatives for our SOC2 and our ongoing security & compliance initiatives, including:

  • Vendor access reviews
  • SaaS security configuration
  • Asset and access audits

• Develop foundational knowledge of cloud infrastructure in Google Cloud through hands-on…