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Technical Systems Analyst – Operations – TSA
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-01-16
Listing for:
Compu-Vision Consulting, Inc.
Full Time
position Listed on 2026-01-16
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Technical Systems Analyst — Applications Operations
Location: Boston, MA 02116 (Hybrid | Local MA Candidates Only)
Duration: 12 Months
OverviewClient is seeking a Technical Systems Analyst to provide Tier 2 support for homegrown and COTS/SaaS applications. This role focuses on incident resolution, application monitoring, change management support, and continuous improvement while delivering excellent customer service.
Responsibilities- Resolve escalated application and system support tickets within SLAs
- Troubleshoot issues using remote tools, SCCM, and ITSM platforms
- Document incidents, resolutions, and maintain application documentation
- Support change and major incident management, including escalations and reporting
- Monitor applications, respond to outages/performance issues, and analyze trends
- Recommend system and process improvements
- Ensure compliance with security and organizational policies
- Participate in scheduled 24/7 on-call support
- Assist with special projects as needed
- 3 years of experience supporting or developing applications (service desk preferred)
- Strong application, system, and network troubleshooting skills
- Excellent customer service, communication, and documentation abilities
- Ability to multitask, reprioritize, and work independently or in a team
- ITSM tools (e.g., Service Now)
- Application monitoring and alerting
- Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- SDLC knowledge and Git Hub experience
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