Modernization Project Manager

Modernization Project Manager
Boston, MA(Hybrid)
Long term contract
37.5 hours/week max

Highest priority initiative is to implement a unified Salesforce Licensing, Permitting and Inspection (LPI) system that supports the key business functions described above. To make this technology implementation successful, the team is interested in hiring a Project Manager who will be responsible for managing the technology implementation, coordinating between business, technical, and vendor stakeholders, and ultimately for ensuring that CLIENT's Salesforce instance meets business needs through all phases of development and maintenance.

CLIENT, with support from its vendors and the Executive Office of Technology Service and Security, aims to define standardized business processes, provide a positive, modern digital experience, and enable timely delivery of critical technology that can be continuously improved upon. CLIENT will rely on this position to surface key decisions impacting the development of its software application and drive their resolution;

the Project Manager will coordinate schedules, track deliverables, analyze budgets and create milestones and tracking for the overall project success. The Project Manager will work closely with CLIENT business and technical leads to ensure alignment across CLIENT stakeholders.

The ideal candidate should have experience project managing large software products and/or leading project management for complex technology solutions, possess a demonstrated ability for attention to detail in managing and tracking deliverables across a multi-workstream project, anticipating issues, raising concerns to senior management and driving vendors toward successful results as measured by project KPIs. Preferably, this individual will also have experience managing large Salesforce deployments.

• Collaborate with the CLIENT Salesforce Modernization Product Manager, Senior Project Manager, Associate Deputy Commissioner of Technology, Deputy Commissioner, external vendors & CLIENT business stakeholders to define project scope, objectives, deliverables, success criteria and strategic alignment.
• Create and maintain project documentation such as project charter/scope, project plans, status reports and operational checklists.
• Create project work plans (dependency diagrams) & schedules including identification of resource skills necessary to deliver full project scope.
• Load and track project work plans & schedules in PMO's enterprise reporting tool (e.g. MS Project Online)
• Manage program scope, schedule, budget and resources to successfully fulfill business and technical requirements with high customer satisfaction – communicating this regularly to Product Manager, Senior Project Manager and the Associate Deputy Commissioner of Technology, Analytics and Digital Transformation
• Facilitate technical support as needed including but not limited to architectural reviews, compliance reviews and various project artifacts
• Manage project issues and risks to prevent potential barriers to project success;
  Escalation point for CLIENT Risk and Issue mitigation/resolution within CLIENT and other agencies.
• Primary point of communication between CLIENT, vendors and other Commonwealth of Massachusetts agencies to coordinate and manage meetings; collect feedback and action items from interactions with vendors and track/manage them in PMO system.
• Understand Modernization goals, objectives, schedules and functionality; communicate them clearly to the development team(s) at vendors and within the Commonwealth.
• Develop acceptance test plans, validate test plans with business & drive testing/acceptance process
• Responsible for ensuring all team members have access to the proper systems for interacting with other team members, reviewing materials and testing functionality in the systems and product demos.
• Maintain Team Rosters indicating status and access to products and licensing.
• Maintain budget spreadsheets, tracking billing from vendors, informing progress and alerting CLIENT senior management of discrepancies.

• Minimum of 5-8 years of experience in IT project management with capability of managing complex, cross-functional IT projects. experience working in a project portfolio management environment involving external delivery partners and multiple software vendors
• Strong issue & problem management skills, including root cause analysis and troubleshooting skills are required
• Masters-level knowledge of Microsoft's entire productivity suite including Office 365, Teams, SharePoint Online and One Drive, Project and/or Planner. Power BI a plus
• Prior project management of large public sector IT projects, with understanding of the Commonwealth of Massachusetts practices, policies and budgeting is a major plus
• Familiarity with organizational change management including end user training
• Experience creating and implementing plans according to project goals and objectives
• Working knowledge of…