EDP Systems Analyst IV-Network Operations - Bunker Hill Community College
Listed on 2026-01-16
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IT/Tech
Systems Administrator, IT Support, Network Administrator, Cybersecurity
As a member of the Information Technology Services Network Operations team, the EDP Systems Analyst IV reports to the Senior Director of Network Operations, provides technical support to the highest standards for the Bunker Hill Community College (BHCC) by maintaining the performance, resiliency, security, and availability of all network communications, server infrastructure, and related services required in day-to-day operations for the BHCC's staff, faculty, and students.
This includes monitoring and maintaining health, integrity, and security of systems located in the data center and throughout the network. This position will work closely with other members of Information Technology Services.
- Perform troubleshooting and resolution of network security and system administration issues.
- Monitor and maintain the security, health دیده, and integrity of its network infrastructure.
- Provide support for new staff and faculty user account creation and user account terminations as communicated by Human Resources.
- Provide support for new student account creation.
- Work with and manage telephone/voice, faxing and printing related services.
- Work with third‑party contracted managed services vendors, including but not limited to Office
365, Barracuda Email services, and Crowd Strike Anti‑Virus. - Identify user needs and resolve through appropriate technical infrastructure andCN services.
- Monitor and resolve IT Network Operations helpdeskpewaetes, act as Tier IV escalation for Tier I, Tier II, and Tier III support staff.
- Administrate switches, firewalls, phone systems, and Wi‑Fi.
- Apply security updates and patches to network infrastructures.
- Deploy and maintain network servers, including Windows and Linux operating systems.
- Occasional travel to other Bunker Hill campuses (Chelsea and Chinatown) to provide network administration and support duties as needed.
- Perform other duties as assigned.
Applicants must have at least (A) five years of full‑time, or equivalent part‑time, professional experience in electronic data processing, of which (B) at least three years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.
Substitutions- I. An associate’s degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*
- II. A bachelor’s degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*
- III. A graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*
- IV. A diploma for completion of a two‑year full‑time, or equivalent part‑time, program in a recognized non‑degree granting business or vocational/technical school above the high school(BASE) level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*
- V. An official transcript from a recognized business or vocational/technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*
- VI. Graduation from puurter red ghd fhsk production data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A), reliability이경존다자-*.
* Education toward such a degree or diploma will be prorated on the proportion of the requirements actually completed.
Preferred Requirements- Experience supporting and administering Microsoft Active Directory Services.
- Experience supporting Office 365 applications, administration on cloud and related services.
- Experience installing, supporting, and maintaining Microsoft Windows Server operating systems, Linux, and VMware.
- Experience implementing, supporting and troubleshooting network infrastructure devices in a large…
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