Site Reliability Engineer SRE

Site Reliability Engineer SRE (contract)

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world.

Job Summary: We are seeking a Site Reliability Engineer to support the Eagle Access platform and Vault in Azure within a highly available, client‑facing environment. This role will be responsible for first‑level monitoring, incident response, and service recovery, ensuring the performance and stability of critical applications. The ideal candidate brings strong communication skills, a collaborative mindset, and technical experience across Linux, SQL, Python, and monitoring tools.

This position is based out of Boston, MA, working Tues‑Sat from 1:00 PM – 9:00 PM ET
, with a shift adjustment to 12:00 PM – 8:00 PM ET during daylight savings. The first several months will focus on knowledge transfer and shadowing, with the expectation of handling Saturday shifts independently once fully ramped.

• Incident Monitoring & Response: act as the first line of defense for service disruptions, database efficiency issues, and performance incidents; analyze problems and provide recommendations or escalate when necessary.
• Ticket Management: monitor and resolve Service Now tickets related to system alerts, incidents, and user issues.
• Knowledge Transfer: participate in structured onboarding by shadowing senior team members; gradually transition into independent ownership of shift coverage.
• Escalation Management: elevate complex issues to senior staff when appropriate, collaborating with leads including Pierre and other escalation points.
• Linux Navigation: perform basic Linux functions such as log review, file editing, and process management; contribute to efficiency improvements.
• Database Support: utilize SQL to assist with troubleshooting, analysis, and efficiency‑related incidents.
• Scripting & Automation: support senior team members in developing scripts; contribute to improving automation and operational processes over time.
• Cross‑Team Communication: collaborate with peers and internal stakeholders, including non‑technical users, explaining issues in clear, layman’s terms when required.
• Monitoring & Tools: leverage monitoring platforms (e.g., Nagios, Splunk, Azure Monitor, Elastic) to track system health, detect issues, and proactively prevent downtime.
• Team
  
  Collaboration:
  
  work effectively in a flexible, evolving environment while fostering strong team relationships and knowledge sharing.

• Minimum of 3+ years of experience in a technology‑related position with demonstrated success.
• Hands‑on experience with Linux command line navigation and troubleshooting.
• Experience with relational databases and query languages (SQL required).
• Exposure to Service Now or similar ticketing systems.
• Strong interpersonal and communication skills; ability to collaborate within a team and communicate effectively with both technical and non‑technical audiences.
• Willingness to provide L1/L2 support, including weekend coverage and extended resolution timelines for complex cases.
• Strong attention to detail with the ability to follow structured processes and procedures.
• Bachelor’s degree in technology‑related discipline preferred.

• Python scripting experience.
• Familiarity with Azure cloud environments.
• Experience with enterprise monitoring tools such as Site Scope, Nagios, Splunk, Elastic, Oracle OEM, or Azure Monitor.
• Prior exposure to performance troubleshooting in large‑scale systems.
• Experience supporting client‑facing environments where clear communication is required.

This is a unique opportunity to be part of a fast‑paced, collaborative operations team supporting award‑winning, industry‑leading data and analytics solutions. You will play a key role in ensuring system reliability and availability while growing your technical skills across cloud…