Technical Support Specialist

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Our client is seeking a Technical Support Specialist to support end users across multiple software systems and environments. This role involves guiding users in system usage, diagnosing and resolving technical issues, and documenting findings to be communicated to backend development teams.

The ideal candidate is customer-focused, adaptable, and capable of quickly learning complex systems while operating effectively in a fast-paced, evolving environment.

• Experience providing customer support for IT software or technical systems
• Strong verbal and written communication skills, with the ability to engage users across varying levels of technical expertise
• Ability to apply technical concepts to real-world workflows, including:
  • Full-stack application components such as APIs, databases, and servers
  • Proven ability to translate raconteur technical concepts into clear, actionable guidance for non-technical users
• Flexible and solution-oriented approach to problem solving, including:
  • Evaluating multiple potential solutions
  • Assessing the impact of solutions on broader systems
  • Weighing cost-benefit tradeoffs
• Strong analytical skills with the ability to identify root causes of user-reported issues
• Experience referencing systems of record to research issues and historical data
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Familiarity with project and issue tracking tools such as Jira, Confluence, or similar platforms
• Experience with visualization or diagramming tools (e.g., Visio, draw.io, or comparable tools)
• Understanding of software development methodologies, including agile practices and version control systems

• Develop familiarity with proprietary data sources and leverage them collectively to track initiatives and related context
• Guide end users through workflow processes to reduce friction across software development, deployment, and governance activities Vib See? adjust.
• Generate and customize reports or logs related to initiative metadata and history for stakeholder review
• Analyze system defects or workflow issues to determine root causes
• Recommend mitigation strategies to improve workflows and reduce operational friction
• Collaborate with internal teams and development partners to communicate requirements, propose improvements, and document bugs or system enhancements

About Our Client

Our client is a globally recognized organization and industry leader, known for delivering innovative solutions and services to institutional clients worldwide. With a long-standing reputation for excellence, our client continues to adapt to evolving market needs while maintaining a strong commitment to quality, reliability, and customer success.

Seniority level: Associate

Employment type: Contract

Job function: Analyst

Industries: Technology, Information and Media