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Technical Support Engineer: Escalations & Automation

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Iterable
Full Time position
Listed on 2026-01-15
Job specializations:
  • IT/Tech
    Technical Support, IT Support, Cybersecurity, Network Security
Job Description & How to Apply Below
A leading customer engagement platform is seeking a Technical Support Engineer to join their Technical Support team. This role involves deep expertise in the platform, serving as an internal escalation point for complex issues, and requires collaboration with various teams. Candidates should have technical support experience, proficiency in scripting, and a strong understanding of APIs to enhance customer experience. The position offers a competitive salary and a comprehensive benefits package.
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