Technical Environment Manager

Technical Environment Manager OCIO Investment Technology
Boston, MA - Hybrid
6 Months

Contract to hire:
Potential no guarntees Remote or Onsite: 3 days onsite
Equipment:
Pick up or ship:

Experience: 10 years' experience

Additional Details:
Global Program
Establish global operating model for investment management business
Implementing new technology
Data Lake
Reporting tools across different functions
Operations side - Grow and scale the business
Management enviornments across each of the applications
Organize and get ready for upgrades

What are the applications to be supported?
Dev Ops
Azure
AWS
OCIO or investment consulting environment

Soft Skill requirements (team fit/personality requirements)
Communication Skills - Dealing with different stakeholders
Organizational Skills

Position Overview:

This critical role ensures the delivery of stable, scalable, secure, and compliant environments that enable the design, development, testing, and deployment of strategic investment management applications and platforms. The ideal candidate will possess deep technical expertise, strong stakeholder management capabilities, and a thorough understanding of investment business processes and regulatory requirements.

The successful candidate will have a strong foundation in the Investment Management domain, with specific expertise in data management, investment trading, and reporting systems. The role requires close collaboration with business users, stakeholders, and Mercers shared services technology teams to ensure the successful delivery of application architecture that supports investment strategies and operational efficiency.



Key Responsibilities
Environment Oversight and Management:

-Lead the management and oversight of diverse technical environments (development, integration, testing, staging, production, disaster recovery) supporting investment management workflows within an OCIO context.
-Ensure environments are stable, scalable, secure, and compliant with industry regulations
-Manage multiple technology stacks and software platforms, ensuring seamless interoperability, data integrity, and high availability.
-Participate in strategic planning for environment delivery aligned with project phases, business priorities, and risk management objectives.

Technology Infrastructure and Platform Coordination:

-Collaborate with internal architecture and engineering teams, as well as third-party vendors, to design, implement, and maintain infrastructure supporting investment data ingestion, processing, analytics, and portfolio management.
-Oversee deployment, configuration, and integration of key investment management platforms, including proprietary systems and third-party solutions such as State Street Alpha, Fact Set, and Jacobi.
-Develop and maintain monitoring and support capabilities to proactively address environment health, capacity, and security issues.

Third-Party Vendor and Service Provider Management:

-Manage relationships with critical technology partners and vendors, ensuring service level agreements (SLAs) are met and vendor performance aligns with business needs.
-Coordinate vendor activities including software upgrades, patches, and support escalations to minimize disruption.
-Participate in contract negotiations, risk assessments, and vendor performance reviews in collaboration with procurement and legal teams.

Risk, Compliance, and Security:

-Ensure all environments comply with relevant regulatory requirements and internal policies related to data privacy, security, and operational risk.
-Work closely with cybersecurity teams to implement controls and monitor for vulnerabilities specific to investment management platforms.
-Contribute to incident response planning and root cause analysis for environment-related issues impacting investment operations.
Process Improvement and Automation
-Drive continuous improvement initiatives to optimize environment performance, reduce manual effort, and enhance automation in provisioning, deployment, and monitoring processes.
-Develop and maintain comprehensive documentation, environment standards, and best practices tailored to the investment management domain.

Stakeholder Collaboration and Communication:

-Act as a key liaison between investment business groups, internal IT teams, and external vendors to facilitate effective communication and collaboration.
-Provide regular updates and reporting on environment status, risks, and improvement initiatives to senior management and stakeholders.
-Manage environment-related risks and issues, escalating as necessary to ensure timely resolution.

Qualifications:

-Proven experience managing complex technical environments in large-scale IT landscapes, including internal and SaaS applications supporting investment management or financial services.
-Strong understanding of the software development lifecycle (SDLC), testing processes, and environment provisioning tools.
-Deep knowledge of investment management business processes
-Experience working with diverse technology stacks and…