Technical Environment Manager – OCIO Investment Technology

Technical Environment Manager – OCIO Investment...

Mercer Investments, a global leader in investment consulting, is dedicated to delivering innovative solutions that enhance client outcomes across health, wealth, and career domains. We are seeking a highly skilled, organized, and proactive Technical Environment Manager to lead the management and coordination of multiple complex technical environments supporting a large-scale investment management technology transformation within an OCIO framework.

This critical role ensures the delivery of stable, scalable, secure, and compliant environments that enable the design, development, testing, and deployment of strategic investment management applications and platforms. The ideal candidate will possess deep technical expertise, strong stakeholder management capabilities, and a thorough understanding of investment business processes and regulatory requirements.

The successful candidate will have a strong foundation in the Investment Management domain, with specific expertise in data management, investment trading, and reporting systems. The role requires close collaboration with business users, stakeholders, and Mercers shared services technology teams to ensure the successful delivery of application architecture that supports investment strategies and operational efficiency.

• Lead the management and oversight of diverse technical environments (development, integration, testing, staging, production, disaster recovery) supporting investment management workflows within an OCIO context.
• Ensure environments are stable, scalable, secure, and compliant with industry regulations
• Manage multiple technology stacks and software platforms, ensuring seamless interoperability, data integrity, and high availability.
• Participate in strategic planning for environment delivery aligned with project phases, business priorities, and risk management objectives.

• Collaborate with internal architecture and engineering teams, as well as third‑party vendors, to design, implement, and maintain infrastructure supporting investment data ingestion, processing, analytics, and portfolio management.
• Oversee deployment, configuration, and integration of key investment management platforms, including proprietary systems and third‑party solutions such as State Street Alpha, Fact Set, and Jacobi.
• Develop and maintain monitoring and support capabilities to proactively address environment health, capacity, and security issues.

• Manage relationships with critical technology partners and vendors, ensuring service level agreements (SLAs) are met and vendor performance aligns with business needs.
• Coordinate vendor activities including software upgrades, patches, and support escalations to minimize disruption.
• Participate in contract negotiations, risk assessments, and vendor performance reviews in collaboration with procurement and legal teams.

• Ensure all environments comply with relevant regulatory requirements and internal policies related to data privacy, security, and operational risk.
• Work closely with cybersecurity teams to implement controls and monitor for vulnerabilities specific to investment management platforms.
• Contribute to incident response planning and root cause analysis for environment‑related issues impacting investment operations.

• Drive continuous improvement initiatives to optimize environment performance, reduce manual effort, and enhance automation in provisioning, deployment, and monitoring processes.
• Develop and maintain comprehensive documentation, environment standards, and best practices tailored to the investment management domain.

• Act as a key liaison between investment business groups, internal IT teams, and external vendors to facilitate effective communication and collaboration.
• Provide regular updates and reporting on environment status, risks, and improvement initiatives to senior management and stakeholders.
• Manage…