Senior, Learning & EVENT Technology Specialist, IS&T Classroom Technology Services

Title

SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services

BOSTON, MA

Full-Time/Regular

$ - $

Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best‑in‑class AV/IT support to our faculty, staff, and students.

We are looking for an energetic, self‑directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands‑on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead.

This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners.

Please note:

This is an onsite position and may require occasional evening, weekend, and/or holiday hours.

• 8+ years of progressively responsible experience with AV/IT technology in a support role.
• Bachelor's degree required;
  Masters preferred. (Work experience accepted in lieu of degree)
• Valid driver's licence.
• Ability to lift moderately heavy equipment (up to 75 pounds).
• AVIXA CTS or CTS‑I certification(s) preferred.

• Crestron programming, troubleshooting, Simple, HTML5
• DSP Biamp configuration
• Dante configuration & setup
• Audio commissioning
• AVoIP (Quality of Service)
• Virtual Control - VC4 (Programming, loading, setup, Linux)
• Install/Configure Zoom/Teams Rooms
• AV networking
• Cable termination
• RS-232
• Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)
• Working knowledge of digital signage solutions (e.g., Appspace)
• Experience with ticketing systems (e.g., Service Now)
• Programming or commissioning experience in professional audio/video integration preferred.

• Patience in problem‑solving complex technical issues, both over the phone and in person, with diverse customers.
• Ability to learn and support new technology quickly.
• Excellent interpersonal communication and strong customer service skills.
• Ability to work productively in cross‑functional teams and independently.
• Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision‑making.
• Willingness to train and share knowledge with other team members.

• Experience with Lecture Capture technology (Echo
  360 etc.) highly preferred.
• Master's Degree in related discipline preferred.
• Certified Technology Specialist (CTS) certification preferred.
• Strong experience with lecture capture technology, Echo System Architecture, cradle‑to‑grave content lifecycle, system functions, integration options, ESS user interface and more preferred.
• Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems.
• Experience maintaining and programming Crestron and Extron systems.
• Knowledge of Echo System Architecture, cradle‑to‑grave content lifecycle, system functions, integration options, ESS user interface.
• Experience with sound reinforcement and lighting set‑ups.
• ITIL Foundations Certification preferred.
• Working knowledge of digital signage solutions such as Visix.
• Knowledge of video streaming platforms, network delivery methods, presentation layers, protocols (RTP, UDP, RTSP, HLS, RTMP, MPEG‑DASH), and codecs (H.264, MPEG2, vp8, Pro Res).
• Knowledge of TCP/IP, LAN/wireless networking principles, application protocols (HTTP, HTTPS, SMTP, FTP).
• Familiarity with LDAP, CAS, & Shibboleth technologies.
• Familiarity with remote assistance technology (Bomgar).
• Enterprise management software (Crestron Fusion).
• App and media…