Senior AI Delivery Engineer

As a Senior AI Software Engineer at John Hancock / Manulife, you will drive innovation by designing scalable AI solutions, influencing technical direction, and mentoring cross-functional teams. Your contributions will shape enterprise automation and AI adoption, delivering high-impact solutions aligned with our mission to transform digital experiences. This is a strategic opportunity to drive the development of intelligent agentic systems using Copilot and Power Platform, Salesforce Agentforce and any other low code pro code AI platforms.

Position Responsibilities:

• Lead the translation of complex business requirements into technical specifications and system designs.

• Collaborate with cross-functional teams to identify and implement high-impact AI solutions.

• Architect and develop full-stack AI solutions, ensuring scalability and maintainability.

• Design and build advanced user interfaces, APIs, and backend logic for AI systems.

• Apply advanced coding practices, design patterns, and automation strategies.

• Conduct technical “spikes” and feasibility studies to mitigate risks in AI adoption.

• Optimize AI models and algorithms for performance, accuracy, and ethical compliance.

• Create and maintain comprehensive documentation including deployment and support guides.

• Ensure seamless integration with enterprise platforms and data ecosystems.

• Champion responsible AI principles including fairness, transparency, and governance.

• Monitor and continuously improve deployed AI agents and systems.

• Mentor junior engineers and contribute to team capability building.

• Amendable to working in QC (hybrid setup) and on a mid-shift schedule (or as required by the business).

• Decision Authority: Provides professional advice – takes a lead role of process or program execution. May lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests.

• 9+ years of experience in software development or automation, with 2+ years in AI or low-code platforms.

• Bachelor's degree in computer science, Engineering, or related field.

• Proven experience with Microsoft Power Platform, Copilot, and API-based integrations (e.g SharePoint, M365, Azure, Service Now, Salesforce, WD, etc).

• Experience with Azure AI services or equivalent AI services, Power BI, and Dataverse is a plus.

• Strong understanding of agentic AI, prompt engineering, and workflow orchestration.

• Proven ability to influence technical strategy and deliver scalable, ethical enterprise-grade AI solutions.

• Familiarity with agentic AI concepts, including autonomous agents, memory, and goal-driven behavior.

• Demonstrates strategic adaptability to evolving technologies and ethical AI design principles.

• Experience with OpenAI APIs, Microsoft Power Platform (Power Apps, Power Automate, AI Builder), Copilot studio

• Knowledge of MLOps, AI governance, and ethical AI frameworks.

• Ability to lead agile teams and manage cross-functional collaboration.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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