Senior TechOps Engineer

Operations Engineer III – Operations (Senior Tech Ops Engineer)

Galen Healthcare Solutions, an RLDatix company, is a healthcare IT software and services organization that produces award-winning information archival and release-of-information solutions for the largest healthcare organizations in the United States. Our software is used daily by tens of thousands of physicians across the country.

As a company, we are honored to be ranked #1 in KLAS by our clients, including winning 2021’s coveted Top Overall IT Services Firm award, as well as recognition from Modern Healthcare, having appeared on their Best Places to Work list for 10+ years.

Galen has offices in Boston, MA, Chicago, IL, and Burlington, VT. This position can report to one of these offices or be fully remote.

As an Operations Engineer III, you will optimize data migration and archival implementation workflows by analyzing processes, identifying inefficiencies, and implementing improvements that elevate team productivity and quality by looking at our implementation process with a software engineering lens. Leveraging your expertise, you will collaborate with engineering, product, and leadership teams to deliver help automate and modernize ETL/ELT processes. Your work includes mapping workflows, producing analysis documentation, and supporting process and system improvements.

Your contributions will directly influence immediate project outcomes and operational excellence within the engineering function. This position will serve as the equivalent of a Forward Deployed Engineer (FDE), except the “customer” is our own implementation team.

• Analyze implementation workflows and operational data to identify process inefficiencies and propose targeted improvements.
• Document process bottlenecks and articulate clear optimization requirements for engineering operations teams.
• Implement advanced analysis techniques to support continuous workflow enhancement and uphold process quality standards.
• Provide first‑line triage and resolution for migration and archival pipelines.
• Diagnose and remediate ETL, extraction, and scripting issues including SQL tuning, query optimization, indexing, partitioning, and job orchestration.
• Escalate to development/tooling teams only with clear reproduction steps, impact analysis, and proposed resolution paths.

• Deploy and maintain engineering tools, automation systems, and integrations to support seamless operational processes.
• Identify and address technical gaps in implementation processes.
• Work extensively with relational databases such as Oracle, MS SQL Server, Azure Synapse Analytics and others.
• Perform advanced diagnostics, performance tuning, and query optimization.

• Facilitate effective communication between engineering, product, and leadership teams to capture diverse requirements.
• Build collaborative relationships to coordinate internal stakeholders and ensure operational solutions align with business objectives.
• Produce stakeholder engagement plans that foster productive working environments and support collaborative project delivery.

• 7+ years of experience with SQL optimization in multiple DBMS such as Oracle, SQL Server.
• 5+ years of experience with OLAP‑specific SQL query optimization and Azure Synapse Analytics (or non‑cloud equivalents).
• 3+ years of experience with Azure Data Factory or similar data movement platforms.
• Experience with scripting languages like Power Shell as well C#/.NET is a big plus.

• Strong stakeholder management skills, including the ability to articulate requirements, coordinate relationship‑building, and facilitate collaborative project environments across engineering and product teams.
• Advanced technical implementation skills to deploy, automate, and optimize data engineering processes while maintaining high quality standards across diverse platforms.
• Demonstrated business insight with the ability to connect operational improvements to measurable business outcomes and support strategic initiatives through…