Technical Systems Analyst​/Hybrid​/Boston, MA

Technical Systems Analyst / Hybrid / Boston, MA

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Motion Recruitment Partners, LLC, is seeking the following. Apply via Dice today!

This is a contract opportunity for a Technical Systems Analyst to provide Tier 2 support for a mix of custom-built and COTS/SaaS applications. The role supports enterprise systems through incident management, troubleshooting, and application monitoring while working closely with end users and IT teams in a fast‑paced environment.

This position is ideal for a technically strong analyst who enjoys solving complex problems, improving systems, and delivering excellent customer service. You'll gain exposure to enterprise applications, ITSM processes, and change management while contributing to system reliability and continuous improvement.

Contract Duration: 12 months, can be extended

• 3-5+ years of experience supporting or developing applications
• Strong application and technical troubleshooting skills
• Experience providing Tier 2 support in an IT operations environment
• Excellent communication and documentation skills
• Customer-focused with strong organizational and multitasking abilities
• Ability to participate in scheduled 24/7 on‑call support

• Experience with ITSM tools
• Familiarity with application monitoring and alerting
• Experience with Microsoft Power Platform
• Understanding of SDLC and source control (Git Hub preferred)
• Strong interest in process improvement and learning new technologies

• Application Support & Monitoring
• Incident and Change Management
• Process Improvement & Documentation

• Hands‑on application troubleshooting and user support
• Managing escalated tickets and incidents
• Collaborating with IT teams and vendors to resolve issues

• Mid‑Senior level

• Full‑time

• Information Technology
• Industries Software Development