Enterprise Partner Account Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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We’re Partnerships  mission is to drive growth by building and deepening relationships with ecosystem partners that make Klaviyo more powerful for everyone that uses it. We operate globally, partnering across the business, but most closely with Sales and Marketing to deliver more for our customers. Our Partner Account Management org in the US is a team of 30 high-performing and entrepreneurial Klaviyos who use their consultative skills to understand the business model and growth strategy of our ecosystem partners to advise them on how Klaviyo can help them grow.

Enterprise Partner Account Managers are the go-to strategic resource for partners and the Partnerships organization because of their in-depth knowledge and are seen as an expert in the ecosystem environment. At times they serve as a speaker and external spokesperson for Klaviyo. Principal Partner Managers are responsible for building and influencing long term, deep, and mutually beneficial relationships with multiple stakeholders within a select few of Klaviyo's top partners.

They will work directly with C-suite leaders in their organization and leverage consultative skills to understand the business model and growth strategy so they can strategically advise them on how Klaviyo can help them grow. Additionally, this role works often and easily across organizations and functions at Klaviyo--advancing the Partnerships' team mission while helping colleagues succeed in their own work.

• Build narrative and articulate the value of Klaviyo’s software to our top Partners, differentiating Klaviyo from other solutions.
• Manage business development referrals (and co-selling opportunities) to/from your partners, and coaching your partners on how to grow their business, including their profitability, with Klaviyo.
• Leverage strong consultative skills and knowledge of the Partner ecosystem to advise your partners’ business model and growth strategy and how it plays into the larger environment. Strategically advise them on ways Klaviyo can help them grow their business.
• Drive collaboration cross-functionally across Klaviyo teams, especially Recruit, Sales, Marketing, and Product, to maximize platform opportunities and resolve challenges.
• Be a platform subject matter expert by developing a deep understanding of the business models, products, and ecosystems of Klaviyo’s top Partners
• Develop a 360 degree perspective of Klaviyo’s relationship with each major eCommerce platform and help guide decision making on Klaviyo’s strategy and investments with platforms.
• Identify and support cross-ecosystem connections between Klaviyo’s team and the strategic partner’s team.
• Run internal campaigns to spread awareness and drive enablement of your partners capabilities throughout Klaviyo’s org.

• 10+ years of SaaS account management, channel and/or sales experience.
• Experience supporting and influencing colleagues on cross-functional team.
• Familiarity with enterprise methodologies (e.g., MEDDIC/MEDPICC).
• Ability to build strong executive relationships and lead multi-threaded deals to closure.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

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