Director, Forward Deployed Engineering; Public Sector

Director, Forward Deployed Engineering (Public Sector)

Join for the Director, Forward Deployed Engineering (Public Sector) role at Salesforce

We’re seeking a highly experienced and strategic Director of Forward Deployment Engineering. This critical leadership position drives the strategic, operational, and technical success of the Pub Sec segment within the Agentforce Momentum program. It leads a portfolio of high‑value customers and a team of Forward Deployed Engineers (FDEs) and Deployment Strategists (DSs), ensuring alignment between customer outcomes, internal delivery excellence, and the broader Agentforce vision across Salesforce.

• Lead a High‑Performing Team:
  Recruit, mentor, and develop a team of Forward Deployed Engineers (FDEs) and Deployment Strategists, fostering technical excellence and career growth. Handle staffing, capacity planning, and resource needs.
• Ensure Operational Excellence:
  Monitor key performance indicators, coach the team on improvement areas, and manage complex customer escalations. Create an inclusive and psychologically safe environment.

• Maintain Technical Authority:
  Serve as the ultimate technical escalation point, staying current on Salesforce platform capabilities, AI advancements, and industry trends.
• Guide Implementations:
  Assess customer technical readiness, remove activation barriers, and develop standardized deployment methodologies. Directly assist customers with unblocking challenges and best practices.
• Influence Product:
  Partner with Product on pilot programs and beta testing, sharing implementation insights to inform future innovations.

• Drive Customer Adoption & Success:
  Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and adoption.
• Manage Portfolio Performance:
  Operate on your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals.
• Strategic Alignment:
  Partner with Sales, Account Success, and other teams to activate and consume Agentforce quickly and effectively, delivering measurable business outcomes.

• Proven Leadership: 7–10+ years of progressive experience in technical leadership roles within SaaS or enterprise software companies, focusing on customer‑facing deployment or professional services.
• Advanced Technical
  
  Skills:
  
  Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands‑on experience in Salesforce implementation and AI integration.
• Enterprise Customer Focus:
  Exceptional communication, presentation, and interpersonal skills to influence and collaborate at all organization levels.
• Problem‑Solving Mindset:
  Thrive in a fast‑paced, high‑growth environment, managing multiple priorities and adapting to change.
• Industry
  
  Experience:
  
  Public Sector (Federal, State, Local, Education, Nonprofit).

• Experience with Salesforce Data Cloud and/or Agentforce platform.
• Experience building and deploying Agentforce agents or Einstein Bots.
• Familiarity with prompt engineering, LLM integration, and AI governance practices.
• Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud).

Candidates should expect approximately 50% customer‑facing travel.

If you require assistance due to a disability, please submit a request via the Accommodations Request Form.

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