M365 Support Engineer

Client: State of MA (MassDOT)

Job : Client-26-1030-0P100-0P

Title: M365 Support Engineer

Duration: 12+ Months

Work Hours: 37.5 (1875 if full year)

Location: 10 Park Plaza, 8th floor, Boston, MA 02116

Position: Hybrid

Pay Range: $55.00 to $60.00 on W2 negotiable.

MassDOT is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.

• Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse).
• Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams.
• Develop and maintain migration runbooks, technical documentation, and user guides.
• Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions.
• Resolve migration, integration, and performance issues in a timely manner.

SharePoint & Migration:

• 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online.
• Proven track record of large‑scale migrations using tools like Share Gate or Microsoft Migration Tool.
• Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance.
• Ability to resolve common migration challenges (permissions conflicts, metadata mapping, broken workflows).

Security & Compliance:

• Expertise in configuring SharePoint Online and Power Platform security.
• Tenant/site‑level permissions and role management.
• Azure AD integration for identity and access.
• Security and compliance features (DLP, sensitivity labels, retention).
• Ability to enforce governance and best practices while balancing usability.

Power Platform Support:

• Hands‑on experience supporting Power Apps, Power Automate, and Dataverse solutions.
• Strong troubleshooting skills for app performance, broken flows, and connector permissions.
• Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management).

Automation & Tools:

• Proficiency in Power Shell scripting and PnP provisioning for automation.
• Familiarity with Azure Dev Ops, Git, or TFS for work tracking and deployments.

Documentation & Process

Skills:

• Skilled at producing runbooks, SOPs, technical design documents, and knowledge base articles.
• Ability to clearly communicate technical guidance to IT staff, vendors, and business partners.

Soft Skills:

• Strong problem‑solving abilities, especially in migration and security.
• Excellent communication and collaboration skills with technical and business teams.
• Ability to manage multiple projects and support tickets simultaneously.
• Proactive, adaptable, and team‑oriented.

• Bachelor’s degree in computer science, Information Systems, or related field.
• Microsoft certifications: M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.
• Experience integrating M365 with third‑party tools (Adobe Sign, Salesforce, Service Now, ArcGIS).