Director, Forward Deployed Engineering; Public Sector

Director, Forward Deployed Engineering (Public Sector)

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword—it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

We’re seeking a highly experienced and strategic Director of Forward Deployment Engineering. This critical leadership position is responsible for driving the strategic, operational, and technical success of the Pub Sec segment within the Agentforce Momentum program. The role leads a portfolio of high‑value customers and a team of Forward Deployed Engineers (FDEs) and Deployment Strategists (DSs), ensuring alignment between customer outcomes, internal delivery excellence, and the broader Agentforce vision across Salesforce.

• Lead a high‑performing team:
  Recruit, mentor, and develop a team of Forward Deployed Engineers and Deployment Strategists, fostering technical excellence and career growth. Responsible for staffing, capacity planning, and ensuring resources for success.
• Ensure operational excellence:
  Monitor key performance indicators, coach the team on improvement areas, manage complex customer escalations, and create an inclusive and psychologically safe environment.

• Maintain technical authority:
  Serve as the ultimate technical escalation point, staying current on Salesforce platform capabilities, AI advancements, and industry trends.
• Guide implementations:
  Assess customer technical readiness, remove activation barriers, develop standardized deployment methodologies, and directly assist customers with unblocking implementation challenges.
• Influence product:
  Partner with Product on pilot programs and beta testing, sharing implementation insights to inform future innovations.

• Drive customer adoption & success:
  Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation and sustained adoption.
• Manage portfolio performance:
  Operate the customer portfolio, monitor key metrics, delivery activities, and account health to accelerate progress toward consumption goals.
• Strategic alignment:
  Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes.

• Proven leadership: 7‑10+ years of progressive experience in technical leadership roles within SaaS or enterprise software companies, focused on customer‑facing deployment or professional services.
• Advanced technical skills:
  Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands‑on experience in Salesforce implementation and AI integration.
• Enterprise customer focus:
  Exceptional communication, presentation, and interpersonal skills, able to influence and collaborate effectively at all levels.
• Problem‑solving mindset:
  Demonstrated ability to thrive in a fast‑paced, high‑growth environment, managing multiple priorities and adapting to change. Resourceful, flexible, and a "get‑it‑done" demeanor are essential.
• Industry experience:
  Public Sector (Federal, State, Local, Education, Nonprofit).

• Experience with Salesforce Data Cloud and/or Agentforce platform.
• Experience building and deploying Agentforce agents or Einstein Bots.
• Familiarity with prompt engineering, LLM integration, and AI governance practices.
• Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud).

Candidates should expect approximately 50% customer‑facing travel.

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