Healthcare Network Technical Customer Success Manager; T-CSM

Healthcare Network Technical Customer Success Manager (T-CSM)

Armis,
the cyber exposure management & security company
, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter‑less world, Armis ensures that organizations continuously see
, protect and manage all critical assets – from the ground to the cloud
. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society safe and secure 24/7.

Armis is a privately held company headquartered in California.

We are seeking a Healthcare Network Technical Customer Success Manager (T-CSM) to join our growing global Customer Success organization. This role is designed for a hands‑on network professional with healthcare expertise
, passionate about driving secure connectivity, device visibility, and operational excellence across hospital and clinical environments.

• Lead adoption and deployment of the Armis platform across healthcare networks, ensuring seamless visibility into IoMT, and IT/OT assets
  .
• Map clinical workflows to security architecture
  , helping align the platform with healthcare compliance frameworks (e.g.,
  HIPAA, HITECH, NIST
  ).
• Collaborate with biomedical engineering, IT, and security teams to design secure network segmentation, device communication policies, and risk‑reduction strategies.
• Serve as the technical liaison between customer engineering teams and Armis cross‑functional stakeholders (Product, Support, Sales, and Engineering).
• Guide integration efforts with WLC, CMMS, NAC, Firewalls and other security and ITSM tools (e.g., Service Now, Cisco ISE, Palo Alto, Crowd Strike).
• Conduct health assessments and configuration reviews to ensure optimal performance, accurate asset classification, and high‑fidelity risk scoring.
• Translate technical findings into executive outcomes
  , presenting ROI, uptime improvements, and reduced clinical risk to leadership.
• Mentor customer teams on vulnerability management, threat response, and network best practices within healthcare environments.
• Partner with Armis Product and Engineering to influence roadmap priorities based on real‑world healthcare use cases.

• Bachelor’s degree in Computer Science, Information Systems, Biomedical Engineering, or equivalent experience.
• 5+ years of hands‑on experience in network engineering, architecture, or security operations – within healthcare systems, hospitals, or clinical networks.
• 3+ years in a customer‑facing role (Customer Success, Technical Account Management, or Implementation Engineering).
• Deep knowledge of network protocols (TCP/IP, SNMP, HL7, DICOM, MQTT, etc.) and how they relate to biomedical and IoT devices.
• Proven experience with network discovery, segmentation, and vulnerability remediation tools (e.g., Cisco, Palo Alto, Armis, Qualys, Tenable).
• Understanding of clinical device workflows and their dependencies on secure connectivity and uptime.
• Excellent communication and presentation skills, able to engage both technical teams and executive healthcare leaders
  .
• Strong project management skills with the ability to balance multiple hospital deployments simultaneously.

• Experience securing medical and IoMT ecosystems in hospitals, labs, or life‑science organizations.
• Familiarity with healthcare network manufacturers and clinical device vendors (Philips, GE Healthcare, Siemens, Medtronic, etc.).
• Certifications:
  
  HCISSP, CISSP, CCNP, CEH, or Healthcare Security certifications (e.g., HCISPP).
• Experience with scripting or automation (Python preferred) for network or asset management tasks.
• Understanding of regulatory compliance frameworks (
  HIPAA, HITECH, ISO 80001, NIST CSF
  ).
• Working knowledge of MDS2 documentation and its role in evaluating medical‑device security controls within healthcare environments.
• Ability to travel up to 20–25% quarterly for on‑site customer workshops and architecture reviews.

Salary range guidance for this position is: $130,000 - $165,000. The salary range listed does not include other forms of compensation or benefits (e.g.,…